Ericsson Careers

Cloud Support Engineer

Budapest, Hungary
Information Technology

English (US)

Job Description

Date: Sep 21, 2018

YOU + Ericsson a powerful combination 

A connected world is just the beginning. Your passion determines what comes next! Apply your ideas and insights to empowering people, business and society. Discover what makes YOU + ERICSSON a powerful combination.
Ericsson Hungary is looking for Cloud Support Engineers


Job Summary

The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

Preferred Requirements:

•Excperience with Cloud solutions

•Experience in customer support

•Customer issue handling
•Handling of proactive support (optional)
•Software Update Management handling (optional)
•KCS Coaching (optional)
•RSG Coaching (optional)

Additional Requirments, Physical Demands, Region/Local Specifications:
•Emergency Support handling is expected in the longer run


Core Competences:

•Software support
•Network level competence

•Negotiation & Argumentation skills
•Administrative Skills
•Planning & Organizing skills
•Problem solving & strategic thinking
•Presentation & communication skills
•Delivering Results & Meeting Customer Expectations
•Presenting & Communicating Information
•Applying Expertise & Technology
•Working with People


What we offer
•Flexible working hours
•High standard working environment (recreation room, bicycle storage, several parking lots…)
•Easily accessible location
•Competitive compensation package, wide range of cafeteria elements, annual bonus
•International career opportunities
•Great team spirit, fun events
•Professional communities
•Extensive professional development opportunities
•Subsidized language courses
•Mobile with 4G, laptop
•Local medical service
•Relocation support


Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.


We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.