KVDB AG Service support engineer (M/F) - Split

Posted date:  Jan 19, 2022

Split, 21, HR


Ericsson Nikola Tesla Group gathers over 3400 employees and majority of us are from the STEM field. Besides our ICT solutions in the telecom sector we provide innovative solutions in health care, transport, state administration, municipal services and multimedia that constantly improve people’s lives and create new value. With more than 70 years of experience and everlasting work on new technologies, we offer the perfect mix of new knowledge and experience. Our Research and Development Center is one of the strongest and biggest telecom R&D centers in the region.  


Key Value Database AG is an Application Development Platform (ADP) generic service that any application can utilize to manage data in a key-value database cluster. Using Apache Geode as backend, KVDB AG provides DBaaS capability on top of Kubernetes which enables applications to store, retrieve, update, or delete a record using a key that uniquely identifies the record. 

We are seeking a knowledgeable KVDB AG Service support engineer responsible for managing the resolution of KVDB AG related application and system issues.

You would be a part of technology shift towards 5G and would everyday contribute to making great ideas into reality for people around the world.



  • Support troubleshooting of customer reported issues both in the lab and in live networks as well as remotely and in the field
  • Support customer acceptance test activities
  • Provide 24/7 emergency support on a roster
  • Register and follow up on bugs and improvements towards development team
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues reported through global Jira support ticketing system
  • Managing coordination at a local and international level where required
  • Delivering regular and customized training to application teams when needed


Key Qualifications:


  • Curious and positive mindset, team player with high stress tolerance
  • Very good troubleshooting and issue finding skills
  • BSc level in a technical discipline or the equivalent level of knowledge
  • Proficient in both oral and written English


Additional Requirements:


  • Java application troubleshooting skills and techniques as a must have
  • Linux knowledge
  • Kubernetes knowledge as an advantage
  • Availability to work outside working hours, nights, and weekends in a periodic roster


What do we offer?

  • an opportunity to work within an inspiring working environment where you can develop your career, grow, innovate and be a part of larger success story  
  • annual awards in accordance with the company's business success and individual contribution  
  • incentive bonuses  
  • company restaurant and monthly meal allowance  
  • sports and cultural sections  
  • regular medical check-ups  
  • flexible working hours  
  • covered public transport costs   


Candidates will be evaluated and contacted only if they pass initial CV screening.
Croatian citizenship or work permit for Croatia is mandatory.  
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We are looking forward to your application!



Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.


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Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

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Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

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