Support Engineer

Posted date:  Jul 27, 2022

Yokohama, Yokohama, Japan

Our Exciting Opportunity:  

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities. As there are no distinct borders between the areas, you will need to be flexible and master more than one area. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date. Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.


You will

  • Handle Customer Support Requests (CSR) and drive customer issues to solution 
  • Handle emergency support as an on-call roster
  • Perform trouble shooting, fault reproduction and analysis  
  • Deliver professional support towards our Customer Units and Customers 
  • Develop competence in technical domain
  • Share your learnings and experiences within Ericsson proactively  
  • Investigation reporting to the customer
  • Software Update Management (SUM) handling


To be successful in the role you must have

  • Education: Bachelor's degree or higher
  • Min years of experience: 3 years or above in similar field
  • Technical domain experience: 5GC, Cloud, Core Network, BSS
  • Technical knowledge and experience in telecom industry
  • Problem solving skills and troubleshooting skills
  • Experienced IT Skills (Linux, Programming, etc)
  • English and Japanese skills in both writing and speaking
  • Innovating, adapting and responding to change 
  • Soft skills to work with people, drive for results and enhance customer satisfactions:  cooperation, communication, negotiation, argumentation, presentation & consulting skills
  • Nice to have: Linux, ZooKeeper, Cassandra, VCS(Veritas Cluster Server), PostgreSQL


Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.


Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.


Primary country: Japan (JP)   

Req ID: 678340

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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