Support Engineer

Posted date:  Nov 26, 2021

Yokohama, 14, JP

Why is Ericsson a good place to work?

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation.   We support networks that connect more than 2.5 billion subscribers. With over 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership.  40 percent of the world’s mobile traffic is carried over an Ericsson network.  And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale.  We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities.  We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Great Opportunity

We are now looking for a Support Engineer that will provide technical service and support to our customers in cloud core domain.

In this role, you will do troubleshooting and resolve problems to stabilize and optimize customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the service delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.


You will (Responsibilities & Tasks)

  • Deliver professional support towards our Customer Units and Customers.
  • Handling technical investigation and if required coordinating with development and 3PP team.
  • Available to handle Emergency and critical issues while on call roster
  • Perform trouble shooting both for Hardware and Software
  • Handle customer engagement: manage customer relationship building confidence and trust, ensure service quality
  • Handle Software Update Management (SUM)
  • Provide ongoing technical support / consultancy to our customer (post project activities)
  • Proposing product improvements based on investigation results
  • Preemptive support handling and crafting use case for automation
  • Share knowledge and mentor junior members of the team

To be successful in the role you must have

Key Qualifications:

  • Education: Bachelor's in Telecom/IT or any relevant field
  • Minimum of 4years Telecom Experience and including at least 3 years in a customer facing role.
  • Excellent presentation, negotiation and argumentation skills
  • Delivering results and meeting customer expectations with excellent planning and organizing skills.
  • Demonstrated ability : Good understanding of Cloud Platforms and understanding of NFV and SDN products. Orchestration (Service Orchestration, Cloud manager, EVNFM) and Automation.
  • Worked with Cloud Native core design principles (microservices, containers, pods, Master/worker nodes) Vendor specific certifications will be an additional advantage.
  • Fluency with Japanese, and business level of English


  1. OS – Linux knowledge and hands on experience.
  2. Experience with virtualization technologies including CEE, RedHat OpenStack, OpenVirtualSwitch, KVM, SR-IOV, DPDK, VMWare, Kubernetes, etc.
  3. Good to have - knowledge and skills on any RDBMS, preferably on SQL.
  4. Messaging Brokers - Apache-MQ, AMQP - RabbitMQ
  5. Good understanding of Application Servers like Oracle WebLogic, RedHat JBOSS/Wildfly.
  6. Automation and programming/scripting skills (highly regarded)
  7. Interest/knowledge in Artificial Intelligence/Machine Learning a plus

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. 

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Primary country and city: Japan (JP) || || Yokohama || [[mfield2]]

Req ID: 555087 

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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