Solution Architect

Posted date:  Sep 9, 2022
Location: 

Yokohama, 14, JP

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

 

Our Exciting Opportunity

 

We are now looking for a Solution Architect that provides high technical service and support to our customers from an end-to-end network perspective. 

The Solution Architect is responsible for leading troubleshoot, root cause analysis, and problem resolution to stabilize and optimize customer networks. Responsible for analyzing, designing, and developing commercially viable end-to-end technical solutions based on customer specifications and business needs. Responsible for growing business to translate the customer need and technology opportunities into detailed technical offerings, solutions, and proposals. Supports the Consultants during requirement analysis and high-level design phases. The Solution Architect could also take responsibilities as Customer Technical Leader/Manager or Solution Area Expert for Customer Support service delivery, as described in JR Support Engineer.

The Solution Architect typically interacts with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities. 

As there are no distinct borders between the technology areas, you will need to be flexible and master the network end to end. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

 

You will

 

  • Join customer meetings with Service Delivery and provide consultant support experience
  • Customer Support handling
  • Known fault/PM/GOLS follow-up
  • E2E Network Level Competence
  • Emergency Handling
  • RCA follow-up (this is mainly after emergency recovery)
  • Handover Analysis
  • Operation readiness document before TG4(The documents will be part of the customer acceptance of projects)
  • Solution Design for O&M during project execution
  • Solution Life Cycle Management
  • New Business Engagement experience
  • Customer Support Business Model Creation – pre-sales will consult Solution Architect in this area
  • Introduce new technologies as an evangelist in the Customer Support organization
  • Solution Design of Ericsson support assets

 

To be successful in the role you must have

 

  •  Have expertise technical end-to-end Network Level Competence
  •  Have related working experiences on customer support, I&V, product development, network build, or network optimize
  •  Have soft skills to work with people, drive for results and enhance customer satisfactions
  •  Manage problem solving and troubleshooting skills
  •  Have innovating and adapting skills
  •  Have negotiation & argumentation skills
  •  Have planning & organizing skills
  •  Delivering results & meeting customer expectations
  •  Have presentation & communication skill
  •  English and Japanese skills in both writing and speaking

 

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

 

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

 

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

 

Primary country: Japan (JP)   

Req ID: 538378

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.


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