Support Engineer 5G Core - Cloud Native

Posted date:  Mar 18, 2023

Warszawa, Warszawa, Poland

About this opportunity

Telecom companies around the world are now in the transition to 5G and many has chosen Ericsson as their partner and provider on this journey. Due to this, we need to strengthen our Customer Support team working with our 4G products Evolved Package Gateway (EPG) and Mobility Management Entity (MME) and the new 5G products Packet Core Controller (PCC) and Packet Core Gateway (PCG).

Do you have a passion for troubleshooting, finding the root causes, and solutions to sophisticated technical problems? Do you enjoy being the key technical person that many depend on to fix urgent customer problems?

Then you might be the perfect candidate to join the team as a Customer Support Engineer!

What you will do

  • Support our customers around the globe by finding solutions to their problems and answers to their questions
  • Work together with the Emergency team with the mission to quickly restore customer networks in case of service impacting problems
  • Work in tight collaboration with the local Ericsson teams, support teams for other products, and with the SW Developers to solve problems and make our products the best on the market
  • Be given time and opportunities for constant competence development through courses, sharing sessions, training, and rotations to make sure you stay up to date with the technology development
  • Join a great team with huge experience in mobile networks where everyone helps each other and shares knowledge
  • Get the satisfaction of knowing that you make a difference for our customers every day and the chance to make a name for yourself as a technical specialist

You will bring

  • University degree or previous experience from working with Telecom Networks
  • An understanding on Virtual and Cloud Native deployments
  • Be confident in a Linux/Unix environment and have a keen understanding of IP protocols and IP-based routing
  • Enjoy being the key technical person that many depend on to fix urgent customer problems
  • A good team-player with good communications skills
  • Proficiency in English (B1, B2, C1 or C2 level)
  • Experience from Packet Core products or with technical support is a big plus

What do we offer

  • Annual bonus depending on the achievement of the company's goals and results
  • Possibility to take advantage of the reduction of tax-deductible costs for creative work
  • Financial awards and distinctions
  • Possibility of company shares
  • Private medical care for employee and their family (Medicover)
  • Life insurance (Unum group); Mental Help Line Cafeteria system
  • SODEXO platform: co-financing MultiSport or OK System card, lunch cards, and others
  • Sports and integration activities (e.g. Football, Joga, raising team, climbing club)
  • Hybrid work with great flexibility (financing home furniture and IT equipment)
  • Company support (loans and grants)
  • Possibility to participate in 3G / 4G / 5G... 6G technology projects
  • Opportunity to participate in technical and interpersonal training conducted by international trainers
  • Access to recognized learning platforms (Pluralsight, Skillsoft, Coursera)
  • Opportunity to work in an international environment, also outside Poland

Application and Location

As the selection process and interviews are ongoing, we encourage you to send your application in English as soon as you can.

Position location is in Warsaw, Poland, and as we work as a team we expect you to spend most days in the office, but we offer the possibility to work some days remotely from home.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.


We encourage You to apply now!

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city:  Poland (PL)   ||  Poland : Warszawa : Warszawa || Poland : Gdańsk : Gdańsk || Poland : Kraków : Kraków || Poland : Łódź : Łódź  
Req ID: 713495  

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

Job Segment: Telecom, Telecommunications, Unix, Linux, Customer Service, Technology