Customer Technical Manager Core and Cloud

Posted date:  Mar 18, 2023

Warszawa, Warszawa, Poland

About this opportunity

We are now looking for a Customer Technical Manager in Core and Cloud area.


Introduction of Virtualisation and Cloud based solutions are increasing the complexity of the normal operations and the Customer Support activities. Node based approach is no longer fit for purpose to meet the SLA lead times and be cost efficient.

The boundaries between the traditional TELCO based ways of working with the IT methodologies are becoming blurred and do not necessarily collide in terms of existing SLA and expectations in terms of end user perception.

This role will be a complementing role to the Service Delivery Manager who is contractually responsible for the Support Contracts with our customers.

In this role, you will lead the trouble shooting teams and ensure that customer is satisfied with the delivery. In addition to driving the operations you will also be involved in troubleshooting and resolving problems to stabilize and optimize customer networks and corresponding management systems.


You will also take part in key projects, together with delivery teams in Core and Cloud domain, configuring and integrating different nodes and solutions in new and live customer networks.

By fully understanding the deployed Solutions, the CTM role enable efficient service delivery and supportability of contracted customer support services and securing customer satisfaction.

The Customer Technical Manager typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.

Working as a Customer Technical Manager you will also require a broad knowledge within telecom and datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.


You will

  • Securie proper Life Cycle Management of Core and Cloud solutions including 5G Core, Packet Core, UDC, etc.
  • Support proper handover of Solutions to Support
  • Lead the support teams in isolating and troubleshooting most complicated problems
  • Customer consultation handling on Solution level
  • Frequently meet the customer to follow-up on technical strategy as well as the technical aspect of the support delivery, ensuring customer satisfaction
  • Analyze impact of network changes

Key Qualifications:

  • Strong Linux/Solaris/Unix skills and experience
  • Core Network Competence (overview of Cloud Infrastructure and the VNFs i.e. Packet Core, UDM, IMS)
  • Software Update Management.
  • Software Support.
  • Planning & organizing skills
  • Analytic skills being able to troubleshoot
  • Presentation & communication skill
  • Working with people
  • Native Polish and good knowledge of English
  • Min years of experience: 5+ years 

Additional Requirements:

  • Prior experience with Network Management Systems, Operational Support Systems or as Linux System Admin is desired.
  • Some of the work will be with government agencies. Therefore, EU citizenship is required.


What we offer:

  • Work based on developing the latest solutions in the area of mobile technology,
  • Flexible work environment,
  • Competitive compensation package, annual bonus based on performance,
  • Work in an international environment based on partnership.


What happens once you apply? 


To prepare yourself for next steps, please explore here:

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

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Job Segment: Information Technology, IT Manager, Cloud, Telecom, Technology, Customer Service