MS Delivery Manager

Posted date:  Apr 26, 2022
Location: 

WPI Jakarta, DKI Jakarta, Indonesia

Ericsson Country Unit: Indonesia

Location: Jakarta

Travel Required: Up to 10%

Open to external referrals: Yes

Background Checks: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check

 

Be part of the team:

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

 

Come, and be where it begins.

 

We are now looking for a Managed Service (MS) Delivery Manager. In this role, you will secure delivery performance in alignment with the reason and managed service targets. You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance to the encouraged levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets). You will need to understand and act upon the end to end delivery performance even when the delivery is fragmented, thru an accurate coordination with a MS Delivery Manager responsible for other parts of the delivery.

Are you in?

You will:

  • Lead MS delivery operational, financial performance and customer happiness
  • Handle specific contract delivery performance
  • Conduct Operating Level Agreements (OLA) signed with other service delivery units
  • Drive operational excellence
  • Identify delivery trends-possible Add on Sale

To be successful in the role you must have:

  • Education: Bachelor degree in Engineering
  • Min years of experience : at least 7 years in Manage Service business (operation, finance and customer engagement)
  • Financial competence and skills

Additional Requirements:

  • Delivering results and meeting customer expectations
  • Persuading and influencing with argumentation skills
  • Ambitious and commercial thinking
  • Relating and networking
  • Leading and supervising, have mentoring skills

 

 


What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

 

Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

  

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

 

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

 

We are proud to announce at Ericsson Indonesia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.


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