Technical Customer Project Manager & Release Train Engineer

Posted date:  Jun 29, 2022

Toronto, Ontario, Canada

Technical Customer Project Manager & Release Train Engineer

Location: Greater Toronto Area



About this opportunity


We are now looking for a Customer Project Manager (CPM)/Release Train Engineer (RTE), to lead customer projects with industry-leading tools and methodologies to ensure that the project goals are met with the highest standard of customer care. The CPM leads all aspects of governance and strategy as you work to deliver solutions using Ericsson and 3rd party tools and services. This role may also serve as the RTE in large transformation programs leading program-level agile/SAFe processes and execution. The primary focus is to understand customers’ needs and provide superior services by creating outstanding business value for our customers through cost-effective and innovative solutions. This role reports to the Orchestration & Analytics PMO Director.


What you will do

  • Introduce new technology and capabilities to a wide range of customers
  • Build fun and effective work environments including tools and teams to deliver continuous improvements and profitability
  • Establish the project plan baseline: define project scope, secure resources, lans and supervise all activities
  • Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues
  • Manage customers and partners: foster good customer relationships build confidence and trust
  • Oversee project financial and quality metrics
  • Develop the business: participate in contract preparation and pre-sales activities
  • Coach team members and leaders on Agile/SAFe delivery methodology
  • Develop the CPM and RTE practice: simplify processes, methods, tools, standard methodologies, and playbook with creative ideas


You will bring

  • A Bachelor’s degree
  • Project Management Professional certification
  • Agile certifications
  • 7 + years of solid experience in delivering consultative end-to-end software technology solutions within the telecommunication and/or IT industry
  • Demonstrated financial, business, consulting, and industry savvy
  • Demonstrated collaborative influencing and leadership skills
  • At least one (1) year of experience as Release Train Engineer and/or Scrum Master in an Agile/SAFe delivery environment


You might also have

  • SAFe Agilist certification
  • Experience using automation and software management tools such as JIRA, Confluence, and SharePoint
  • Experience in pre-sales support, proposal, and contract management
  • Experience in Operational Support Systems (OSS) including Orchestration, Analytics, Assurance, and Fulfillment




Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.


What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.







Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at


The health, safety and well-being of our employees is our priority. Successful applicants will be required to disclose their vaccination status prior to employment. Except for those positions designated as 100% remote, successful applicants who did not provide the required proof of vaccination will be required to test weekly and wear masks at all Ericsson and customer facilities. This includes employees with medical or religious exemptions with testing as an accommodation.  Compliance with government and customer requirements regarding vaccination may preclude unvaccinated applicants from employment for a particular job. 


DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.


Primary country and city:   Canada (CA)  || Canada : Ontario : Toronto  

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

Job Segment: Pre-Sales, Project Manager, Project Engineer, Information Technology, IT Manager, Sales, Technology, Engineering