Access Services Technology Manager

Posted date:  Jun 23, 2022
Location: 

Sydney, New South Wales, Australia

Our Exciting Opportunity

The role of the Access Services Technology Manager, Australia is to lead the tech support team in Australia in the support of a technology platform that includes both standard technologies such as Windows Desktops and Servers, but also specific systems used for Access Services production.

 

In this role, you would:

Technical vision and design

 

  • Contribute to Access Services technology vision, suggesting innovative approaches to promote growth and saving opportunities, mitigate risk and reduce threats
  • Contribute to the provision of detailed solutions to operational or client requirements, and towards roadmaps for product ranges in conjunction with core teams.
  • Work with the Global Access Services Tech Lead, Global Project Lead and Head of Technology Delivery to help cost proposals, plan projects, and scope initiatives
  • Ensure that all local support resources are aligned to the agreed approaches, and raise where design / implementation deviates from the intended architecture

 

Communicating the technical vision of Access Services

  • To assist with the detailed articulation of Access Services’ technical vision and roadmap to Access clients in Australia
  • To maintain regular dialogue with key core Technology management team members to ensure that the Access Services technical vision is implemented as defined by the Head of Technology Delivery
  • Ensuring that all project stakeholders understand the detailed requirements of Access Services Support, and seek clarity from the Head of Technology Delivery and other senior stakeholders as required

 

Platform Support – Australia

  • Manage the support team in Australia to ensure an appropriate level of support is maintained to ensure productivity is maximised and operational loss is minimised; owing to the small scale of the office it is encouraged that this role will be hands-on, and that the manager will take support calls. As this operation works extended hours it is encouraged that this role will participate in an on-call rota
  • Seek out and implement proactive approaches to continuously improve platform support in the Paris office

 

 

Technical risk

  • To work with the core Technology teams to own and manage Access Services’s technical risk, alongside the Head of Platforms and Solutions
  • Identify risks, issues and dependencies for technical solutions, operating on the basis of continual improvement; escalate and manage these technical risks on behalf of the Australian operation

 

Daily Support and System Administration

  • Work to ensure that all Incidents are addressed as rapidly as possible, and triaged according to possible business impact; ensure that the resolution time for each incident is kept to a minimum
  • Maintain up-to-date Problem records (identifying recurrent issues and progress towards their proposed resolution)
  • Ensure all configuration and asset tracking systems are up-to-date

 

 

Admin

  • Proactively ensure systems are documented and technical documentation is provided to support teams.
  • Ensure changes are managed through the corporate asset management and change management systems.

 

As our ideal candidate, you will have:

Essential

  • Demonstrable experience of systems design, ongoing maintenance and fault finding in a sophisticated operational environment, dealing with a variety of interdependent business critical systems across multiple organisations.
  • Demonstrable experience maintaining Windows server based systems.
  • Demonstrable experience of administering VMWare (ESX) and virtualised hosts.
  • Experience working with monitoring tools (e.g. Nagios).
  • Extensive experience with internet protocols, standards, technologies and applications
  • Experience maintaining application software running on Windows 10 workstations
  • Experience communicating sophisticated technical information to a variety of audiences
  • Practical appreciation of the application of IT technology within a high availability service delivery operation
  • Practical appreciation of working in a 24*7 business.
  • Previous experience in a support or customer-facing role

 

Desirable

  • Degree-level qualification
  • Demonstrable experience working in Broadcast or Media industries
  • Access Services Technologies
  • Professional audio or video – analogue and digital
  • Demonstrable experience of administering and monitoring Java based architectures.
  • Experience working with MySQL databases
  • Demonstrable experience of TCP/IP based networks
  • Experience of Linux and windows deployment systems
  • Practical knowledge of relevant standards and technologies
  • Practical knowledge of information security approaches

  • Experience with product development of bespoke, in-house, applications

  • Publication of internal and client-facing documentation

  • Previous professional experience as a leader on technical projects

 

 

Skills and Behaviour:

  • Responsible and accountable, able to lead the team and participate actively in the day-to-day work of the team
  • A clear ability to multi-task in a complex dynamic environment with regularly changing priorities
  •  A strong appreciation of the types of risk that a live 24/7 multi-location operation faces
  • Able to identify and articulate benefits of credible technology solutions
  • Excellent written and verbal communication and strong inter-personal skills
  • Confident in own ability and judgment, with drive, resilience and determination
  • Sets high standards and demonstrates energy, enthusiasm, commitment and a desire to achieve goals.
  • Proven ability in understanding, meeting and managing business needs and expectations
  • Appreciates and understands commercial implications of technology decisions and approaches
  • Passionate about the innovative application of technology to real world problems
  • Some understanding and appreciation of a formalized service management approach (ITIL for example)

 

 

Red Bee Media offers:

  • YOU + ERICSSON - staff benefits (wonderful discounts and money back with a huge number of retailers and providers).
  • Full-time hours across a 4-day week on a rotating roster (weekend/public holiday work is shared equally).
  • Detailed training provided
  • Permanent role

 

 

If you’re keen and interested to join our team, please submit your resume and cover letter.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Red Bee Media, we do.

 

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.


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