Production Coordinator

Posted date:  Jul 23, 2022

Sydney, New South Wales, Australia


About this opportunity

The Service Delivery Coordinator plays a key support role to the service delivery team. You will be expected to undertake a range of administrative tasks under the direction of the Production Manager on duty, working closely with all members of the SDG to support File and Live captioning requirements – both on-the-day and into the future.


The coordinator will liaise with clients, production companies and external suppliers to source materials.When required, they will import future TV schedules into internal workflow tools and will check work lists to ensure accuracy. They will also check amendments and update systems with new information in advance of TX, checking that resource is assigned to live allocations. They will be required to spot-check and dispatch caption files to all clients. Tasks will also include obtaining media, scripts and other materials to assist in captioning, working to agreed internal and client deadlines in advance of TX.


The coordinator will prepare scripts for captioning and check for accuracy; they will also manage FTP transfers and ingest media from DVD and other sources.


In this role, you would:

Service delivery – RBM Clients

  • Awareness of the contract work you're doing for each client, contributing to ensuring that all SLAs are met
  • Point of contact for client production teams with responsibility for schedules, production scripts and media
  • Ensure client satisfaction through prompt and courteous responses


Operational excellence

  • Identify ongoing resource requirements
  • Optimise the workflow for script creation using the script extractor, ASR and the aligner
  • Actively support the Production Manager who is managing service delivery on the day



  • Managing the caption file database and archive
  • Dealing with queries around file availability, processing sales and logging details in advance of invoicing.
  • Querying availability of overseas files if applicable, assessing pricing and administering the ordering and the receipt of appropriate files
  • Liaison with other external file suppliers as required (e.g. CBS for 10 programming)
  • Cross checking Plan Bee against client schedules ensuring the most accurate information is in the system


Key Performance Indicators

  • Focus on processes that facilitate File productivity improvements (e.g. script extraction, ASR processes)
  • Focus on reduction in captioning outages, both number and duration
  • Cost effective allocation of resource under the instruction of the PMs and SDG Leads


Key Interfaces

  • This role will work in full partnership with the Service Delivery Group and captioners in all locations.
  • You will also be in regular contact with your counterparts within the distributed team as well as with a range of external clients and suppliers.


Travel Requirements

  • As required within Australia.


As our ideal candidate, you will have:

  • Excellent written and verbal communication
  • Microsoft Office skills (e.g. Word, Excel)
  • Interest in working across a variety of different software platforms
  • You will be used to working in a rapidly changing environment requiring a flexible and ‘can do’ attitude at all times, even when there is unclear direction
  • Excellent time management, organisational skills, accuracy and meticulous attention to detail
  • Excellent working knowledge of Plan Bee and all resource and allocation tools – training to be provided
  • Understanding of production processes and operational procedures
  • Understanding of the core Red Bee Media tech infrastructure supporting all client services
  • Knowledge of production techniques and facilities in media access and the media industry as a whole
  • An awareness of Red Bee Media policies on Health and Safety
  • Planning and organising; accuracy and clarity in reporting and communication; resilience; flexibility; accommodating under pressure; ability to work cooperatively with others; ability to influence and negotiate


Red Bee Media offers:

  • YOU + ERICSSON - staff benefits (wonderful discounts and money back with a huge number of retailers and providers).
  • Full-time hours across a 4-day week on a rotating roster (weekend/public holiday work is shared equally).
  • Detailed training provided
  • Permanent role


If you’re keen and interested to join our team, please submit your resume and cover letter.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Red Bee Media, we do.


We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

Job Segment: Database, Technology