Customer Project Manager

Posted date:  Jan 15, 2022
Location: 

Sydney, New South Wales, Australia

Functional Area: Service Delivery

Location: Sydney, Australia

Work Rights: AU/NZ Citizen or Australian Permanent Resident

Travel: up to 10%

Background Checks: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check

 

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

 

Our Exciting Opportunity:


Ericsson Australia is growing! As a result, We are now looking for a Customer Project Manager, to lead assigned customer projects securing that project goals are met, customer’s expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract. 

 

In this role, you would:

  • More than 5 years working experience and 3 years in Telecom or IT as Project Manager
  • knowledge / understanding of 5G SA / 4G LTE Core and IMS network elements & Orchestration
  • Strong critical thinking and problem-solving ability/experience to drive solutions, addressing known issues and risks
  • Customer and partner engagement: lead these relationships by building confidence and trust clear communications and assured expectation management.
  • Establish and communicate clear project goals and baselines against scope, timelines and (/or) cost, even when delivering in Agile increments. Work with Solution Architects to break down project work across several delivery teams, secure the vital resources and plan realistic delivery dates by driving out inter-team dependencies and risks.
  • Identify agile delivery opportunities, with constant cross checks on end business value.
  • Drive project execution; supervise delivery, expect change, pro-actively seek and resolve blockers flagged to you.
  • Manage Lab and Production releases, and project handover to our Support and Operational teams
  • Lead multi-functional and sometimes remote team; ensure their agreement to common Project goals, build a real team spirit
  • Manage your project finances; ensure financial system tracking
  • Develop the business: participate in pre-sales meetings and contract preparation, help identify change request opportunities

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As our ideal candidate, you will have:

  • Education: PMI or Prince 2 certification
  • Agile knowledge and experience.
  • Financial Acuity & Analysis Skills
  • Consultative Selling Skills
  • Good communication and leadership skills
  • Customer and Market Insight
  • Negotiation, Persuading & influencing excellent skills
  • Planning & organizing
  • Proficiency with the English Language

 

What's in it for you?


Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it. You won’t develop for the status quo but will build what replaces it Joining us is a way to move your career in any direction you want with hundreds of career opportunities in locations all over the world, in a place where co creation and collaboration are embedded into the walls. You will find yourself in a speak up environment where empathy and humanness serve as cornerstones for how we work, and where work life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

 

Ericsson Australia Employee Benefits

  • Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing
  • Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
  • Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
  • Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
  • Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
  • Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition

** speak to your recruiter

 

We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

 

Ericsson Australia has been endorsed as a WORK180 Employer for Women in 2020. WORK180 is an advocate for working women, who provide job applicants with a transparent directory of endorsed employers who support diversity, inclusion and equality.

 

Ericsson Australia has also been awarded WORK180 Flex Able Certification in 2020 after an evidence-based audit to ensure we have the cultural, structural and technological enablers in place to allow genuine flexible work arrangements to flourish.

 

Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID 19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices. 

 

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

 

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.


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