Lead Service Designer - Global Journey Transformation

Posted date:  Mar 28, 2023

Stockholm, Stockholm, Sweden

About this opportunity

Are you looking for the fast-paced, innovative environment of a start-up backed by the resources and capabilities of a global technology leader like Ericsson?

Are you a lead service designer with a consistent record of great designs and end-to-end journeys that meet user needs and business objectives? Can you lead and build positive relationships across subject areas with designers, developers, product teams, and cross-functional partners? This is the position for you!


What you will do

You will work in some of the most important initiatives within Ericsson’s Global Journey transformation and your work will gain executive attention! As a Lead Service Designer, you will lead the end-to-end design of customer journeys together with our business areas, experience designers, solution and data architects and product owners. You will collaborate with our customers and our multi-functional teams using design methods in combination with agile working methodologies.


As a Lead Service Designer, you will:


  • Lead and coordinate design work across teams and our customers, business partners, and staff to develop customer and employee-centric concepts
  • Drive the development of excellent user and employee experiences end-to-end from initial brief to delivery
  • Alignment of product owners across the end-to-end journey when it comes to defining both long and short-term vision and roadmap for digital solutions
  • Set a strategy for quantitative and qualitative user research and testing across the end-to-end journeys to create synergies, platforms for sharing insights, and decrease risks of double work within the end-to-end journeys
  • Lead and facilitate a variety of design thinking workshops


This position reports to the Service Design Chapter Lead within Global Journey Transformation.


You will bring

  • About 5-10 years of experience or more in service and digital product design, preferably as a consultant or in an equivalent position
  • Experience from having a lead role in sophisticated digital transformations or B2B journeys
  • Deep expertise in taking a broad view of design thinking/human-centered design
  • Willingness to learn and understand sophisticated processes and technologies
  • Ability to acclimate to working in new multi-disciplinary teams
  • You can share proven designs and experience of launched services that have been implemented in the real world
  • Experience in planning and conducting quant and qualitative user research at various stages of the design process
  • University degree in either Service Design, Design Research, Strategy Design, or equivalent


Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.


We will offer you:

  • A meaningful leadership role in writing our company's next chapter within customer experience, sustainability, and operational efficiency
  • Work in transformation projects with executive attention
  • A collaborative cross-functional global environment
  • A company-wide community of designers with shared assets, tools, and methods
  • Rotating opportunities across various programs
  • Clearly defined career paths
  • Learning and talent development opportunities
  • A competitive compensation package with benefits + visa support with the relocation to Sweden (if applies), working flexibility with a hybrid mode (50% from the Stockholm office)


As the focus is to recruit best-of-class experts for the role, we also value customer and business acumen and Ericsson context understanding. Typically:

-    From a customer and commercial perspective: Knowledge and insights about our customers and what's important to them, as well as commercial knowledge about our existing and future business models
-    From a process perspective, insights into how our market areas and CUs operate when they market, sell and deliver hardware, software and services.
-    From a product portfolio perspective, knowledge about RAN (focus on 5G) and Cloud Native solutions (focus on 5G Core)
-    From an Ericsson organization perspective, knowledge, and network in any Market Area, BNEW and BCSS
From a customer and commercial perspective: Knowledge and insights about our customers and what's important to them. As well as commercial knowledge of how our market areas and CUs sell and deliver.


What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Come join our #TeamEricsson. Feel free to apply and include a resume in English, outlining how you meet the specific requirements of the position.

The selection and interview process is ongoing. Therefore, send in your application in English as soon as possible. We encourage you to apply!

If you have any further questions, you are welcome to contact us:


Hiring Manager: Head of Service Design

Recruiter: Dorota Baran, dorota.baran@ericsson.com

Location: Sweden, Stockholm



Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city:  Sweden (SE)   ||  Sweden : Stockholm : Stockholm  
Req ID: 700222  

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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