Change Management Expert - Global Journey Transformation

Posted date:  Mar 15, 2023

Stockholm, Stockholm, Sweden


We are currently looking for Change Management Experts to be part of our global transformation program driving strategic and tactical change in our highest prioritized transformation areas across the Ericsson group. This is a highly visible role, as this is an executive-level priority in writing the next chapter for Ericsson where customer experience is key and operational efficiency is a pre-requisite. We are looking for change drivers specifically within the following areas: Global Journey Transformation, Group Sales, Supply, and Sourcing.


As the focus is to recruit best-of-class experts for the role, we also value customer and business acumen and Ericsson context understanding. Typically:

-             From a customer and commercial perspective: Knowledge and insights about our customers and what's important to them, as well as commercial knowledge about our existing and future business models

-             From a process perspective, insights into how our market areas and CUs operate when they market, sell and deliver hardware, software and services.

-             From a product portfolio perspective, knowledge about RAN (focus on 5G) and Cloud Native solutions (focus on 5G Core)

-             From an Ericsson organization perspective, knowledge, and network in any Market Area, BNEW and BCSS


From a customer and commercial perspective: Knowledge and insights about our customers and what's important to them. As well as commercial knowledge of how our market areas and CUs sell and deliver.


A day in the life of a Change Management Expert:

  • Drive new innovative change management approaches to build awareness of and engagement in the transformation
  • Work with market area customer-focused teams worldwide to capture user needs, and with creative agile teams to develop new capabilities
  • Own the strategic and tactical planning and execution of global change management activities throughout the transformation to ensure adoption and instilling new ways of working
  • Play a meaningful role as the glue between the project functions and targeted organizations to efficiently drive transformation
  • As part of the Chapter, further build the change management practice and framework, and cultivate a robust community
  • Through close engagement with customers, end users, and stakeholders, understand their needs and translate those into concrete actions


You will bring:

  • Good understanding of organizational change methodologies, models and tools, and proven experience of how to apply them in transformations
  • Ability to adapt your approach, communication style and messages, to fit different situations and target audiences
  • A curiosity about excelling in fast-paced dynamic environments with uncertain context
  • A discernment and a consultative approach with an ability to identify key concepts in sophisticated environments
  • Expressive and eloquent communication style comfortable presenting in front of groups and executives
  • A dedicated performance and can-do attitude, fully adopting the agile approach as a change practitioner and problem solver.


About the team

The Global Journey Transformation team is an independent business unit within Group Function Global Operations, set up to accelerate Ericsson's business transformation to deliver a superior customer experience and outstanding operational excellence.

We are an international and inclusive group of individuals, from user experience designers, business analysts and change managers, to SMEs, who all share a passion for innovation, transformation, agile and continuous improvement within Ericsson. We are curious individuals growing our organization together. We value a Speak up environment, where everyone’s opinions and ideas matter!

We provide a flexible working environment at Ericsson. You are trusted to deliver results, and our recommendation for this role is to gather with your agile project team and change colleagues physically two to three days a week depending on your global stakeholder engagements.


What happens when you apply?

First round – Peer interview

Second round – Case study

Third round – Hiring Manager interview



Click Here to find all you need to know about what our typical hiring process looks like.


Location: This role can be located at any of our Ericsson offices, as long as it's within 3-4 hours CET timezone. 


In case of questions please contact the recruiter: Elzbieta Penpeska (

Hiring Manager:  Linda Björk Change Management Chapter Manager  -  ( 


Due to the GDPR we cannot accept applications sent to email please apply with your CV and cover letter through the system.



Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city:  Sweden (SE)   ||  Sweden : Stockholm : Stockholm  
Req ID: 703495  

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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