CCES Customer support engineer (M/F)

Posted date:  Jun 15, 2022

Split, Split, Croatia


Ericsson Nikola Tesla Group gathers almost 3500 employees and the majority of us are from the STEM field. Besides our ICT solutions in the telecom sector we provide innovative solutions in health care, transport, state administration, municipal services and multimedia that constantly improve people’s lives and create new value. With more than 70 years of experience and everlasting work on new technologies, we offer the perfect mix of new knowledge and experience. Our Research and Development Center is one of the strongest and biggest telecom R&D centers in the region. Ericsson Nikola Tesla d.d. is looking for:

CCES Customer support engineer (M/F) - Zagreb, Split, Osijek, Rijeka


CCES (Cloud Core Exposure Server) is a commercial realization of the 3GPP Network Function NEF.

It builds on programmability of 5GC (SBA/MSA/CNA), expose network capabilities and structured data from 5G Core domain, to enable automated control loops for different use cases, thereby creating new revenue streams for the operator.
CCES is fully developed based on Cloud Native principles, with a software architecture based on micro service technology and deployable on containers.


We sincerely invite you to join us, witness the coming success and at the same time to develop your personal competence and career.



•    Perform Trouble Shooting for customer issues
•    Handle customer service requests (CSR) according to Working Level Agreement
•    Handle 24/7 emergency support on a roster
•    Troubleshoot customer issues both in the lab and in live networks as well as remotely and in the field
•    Register and follow up Trouble Reports
•    Perform verification activities
•    Collect user feedback and prepare service preparation documentation


Key Qualifications:

•    Curious and positive mindset
•    Team player with high stress tolerance
•    Very good troubleshooting and verification testing skills
•    BSc level in a technical discipline or the equivalent level of knowledge
•    Proficient in both oral and written English. 
•    Strong technical background in IP networking solutions


Additional Requirements:

•    Good capability in negotiating technical matters with customers
•    Availability to work outside working hours, nights, and weekends in a periodic roster
•    Basic Linux knowledge
•    Familiar with Microservice, Container, and Kubernetes technology
•    Familiar with Helm - Package Management Tool
•    Familiar with MSA (Microservice Architecture) is plus

What do we offer?


In addition to cutting-edge projects and technology, as well as vibrant international ecosystem of experts, we can also point out:

•    an opportunity to work within an inspiring working environment where you can develop your career, grow, innovate and be a part of larger success story 
•    annual awards in accordance with the company's business success and individual contribution 
•    incentive bonuses 
•    company restaurant and monthly meal allowance 
•    sports and cultural sections 
•    regular medical check-ups 
•    supplementary health insurance
•    flexible working hours 
•    covered public transport costs
•    & many more

Candidates will be evaluated and contacted after they pass the initial screening.
Croatian citizenship or work permit for Croatia is mandatory. 
In our Privacy notice you can find more about handling your personal information.


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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