Our Exciting Opportunity

We are now looking for a Back Office Team Leader in Skopje with previous experience in a Telecomunication environment that will be responsible for the coordination, management and execution of OAM activities performed by Back Office team.  This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do

• Help with Assurance support activities
• Coordinate the resources of the BO team
• Handle incident management
• Assist with Problem management
• Assists in Incident and problem resolution
• Prepare periodical and ad-hock reports
• Planning and executing a knowledge plan
• Assist with Line Manager on team budjet

What you will bring

Bachelor leve, in engineering (IT, Telecom) or minimum 5 years experience working in telecommunication operations

Additional Requirements

• Knowledge of Managed Service telecom operations practice
• Leadership skills
• Knowledge sharing and collaboration skills
• Coaching skills
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology

What´s in it for you? 

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. 

What happens once you apply? 

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

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