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Support Engineer - Transmission, Microwave, IP

Posted date: Feb 28, 2021

Location: Singapore, 01, SG

Company: Ericsson

 

Ericsson CU: NEO

Location: Role: Singapore

 

Background Check: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check.

 

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

 

 

Job Summary:  

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.

You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are encouraged to travel internationally and work in different cultural environments. The technical development is rapid. You are responsible for continuously keeping your competence and skills up to date. Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

 

You will

 

  • Customer Issue handling
  • Handling of dedicated support
  • Software Update Management (SUM) handling
  • Remote Service Gateway (RSG) mentoring

 

To be successful in the role you must have

 

  • Education: Degree in BSC Electronics and Communications Engineering, Computer Engineering, Computer Science or Equivalent
  • Total Experience required : From 5- 13 Years in total (Ericsson Experience is preferred)
  • Domain / Product Knowledge : Transmission – Microwave + Optical +  IP Router                                                 
  • Minilink (HC/TN) +SPO/Marconi + Router 6000K 
  • Technology : SDH/PDH/IP/Synchronization 
  • Experience in Installation, Commissioning and integration of above nodes.
  • Should have the knowledge of resolving problems, ticket handling, doing software update/upgrades and DCN Planning.

 

What´s in it for you?

 

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and to be a responsible and relevant driver of positive change. We also offer outstanding career development, benefits and training programs to provide an empowered career in a connected world.

 

Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture. Great Place to Work® Institute’s methodology is recognized as rigorous and objective and is considered as the gold standard for defining excellent workplaces across business, academia and government organizations. Ericsson Singapore has been Great Place to Work - Certified™ in 2020!

 

What happens once you apply?

 

  • What happens next once you apply? Read about the next steps here
  • For your interview preparation, here are a few "Tips&Tricks" from our recruiters
  • For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G
  • Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
  • Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

 

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic


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