UDM Customer Support Engineer

Posted date:  Aug 15, 2022

Shanghai, Shanghai, China

About this opportunity

We are seeking people with a genuine interest in providing high quality technical support for our global customers. You need to have service minded and always focus on the customers' interest. Having the good communication skills is also extremely important when working in the GS organization since you will have many different partners to cooperate with.

Join us! You will have opportunities in:

  • Catching up the latest technology of 5G/4G core network
  • Embracing our diversity by cooperating with enthusiastic colleagues
  • Working in cross-culture environment with different customers
  • Challenging yourself to be a competitive people

What you will do

  • Perform troubleshooting in real customer network and lab.
  • Take care of emergency support handling.
  • Introduce the early product to customer.
  • Handle and drive CSR’s (Customer Service Requests) from global customers.
  • Act as bridge between market unit and product development unit.

Be required as self-driven and service minded since the quality of our work has a direct impact on the customer satisfaction and perception of Ericsson as a professional company

You will bring

  • Master of Science / Bachelor's degree or equivalent in any of the following: Computer Science, Telecommunication, Information Technology or Electrical Engineering.
  • Experience and competence in telecommunication or computer science area. The experience with OpenStack or K8s is preferable.
  • Good cooperation and collaboration with team members.
  • Strong confidence and high level of accountability.
  • Strong English skills both written and orally.
  • Flexibility to travel from time to time since we handle the worldwide customers.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.


Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country: China (CN)

Req ID: 662316

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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