Support Engineer - Cloud DevOps

Posted date:  Jan 1, 2022

Shanghai, Shanghai, China

About this opportunity

We are now looking for Support Engineers of Cloud that will provide technical service and support of Cloud Product (i.e. Cloud Execution Environment, Cloud Container Distribution and SDN) for our key customers or Tier1 engineers during deployment and/or after cutover for commercial use. At the same time, you will work in R&D team and have chance to learn the latest technology of Cloud.

What you will do

  • Work in R&D, support local engineer to deploy Ericsson Cloud products, CEE (Cloud Execution Environment), CCD (Cloud Container Distribution), or SDN (Software Defined Network) for our customers.
  • Perform continuous analysis and requirement handling.
  • Perform trouble shooting and customer support, i.e., handling JIRA tickets, CSR and Emerhency case.
  • Contribute continuous improvements of products and processes.
  • Develop competence in technical domain.

You will bring

  • Good Linux, scripting, OpenStack or Kubernetes experience
  • Good understanding of VNF (Virtualized Network Functions), virtualization (e.g., KVM, QEMU, Libvirt) and cloud technologies (e.g., OpenStack, Kubernetes/Docker)
  • Good understanding of IP networking concepts and packet analysis (e.g., Ethernet, TCP/IP, Wireshark)
  • Experience of CEE (Cloud Execution Environment), CCD (Cloud Container Distribution), SDN, Edge Compute Python, C/C+
  • Experience of DevOps tools (e.g., Git, Gerrit, Jenkins), configuration management (e.g., Puppet, Ansible)
  • Strong soft skill, e.g. good teamwork, market insight and negotiation skills
  • Passion in new technology

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.


Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. 

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.


Primary country and city: China (CN) || [[filter6]] || [[custCity]] || [[mfield2]]

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

Job Segment: Cloud, Engineer, Linux, Virtualization, Technology, Engineering, Customer Service