BIG DATA - System Integrator

Posted date:  Jul 22, 2022

Shanghai, Shanghai, China

About this opportunity

Ericsson Expert Analytics is a groundbreaking solution, which combines big data technologies with outstanding event processing methodologies to analyze customer experience as well as the performance and usability of the network infrastructure.

Our big data analytics solution is heavily based on our telecommunication domain expertise and is strengthened by near real-time data processing. It relies on a highly scalable and distributed, cloud-based microservice architecture. It is crafted for telecommunication operation providers having up to 10Tbps real-time network traffic to be analyzed continuously.

We are now looking for a technical expert to become part of our Service Delivery unit inside EEA Design Group, supporting our customers using our products and solutions. Your role will include all customer and deployment support activities such as customer trouble tickets analysis, installation, integration, verification, and support, Our focus is customer while Ways of Working is based on Lean and Agile applied in service delivery environment working end to end with both customers and product development teams.

What you will do

  • Proactively support product development team by feeding experience from working with customers and customer installations
  • Work effectively in a team to analyze, troubleshoot and resolve a wide range of technical issues
  • Manage trouble tickets from our customers, and from ongoing projects or/and be part of these projects
  • Provide technical support for Ericsson project teams
  • Be part of task force teams and on-call rota (optional and paid extra fee)
  • Flexibility to travel may be required from time to time (optional)

You will bring

  • BSC University degree
  • 5+ years related experience
  • Knowledge of native and/or virtualized platforms
  • Strong Unix/Linux/Kubernetes knowledge
  • IP Technologies knowledge
  • Hands-on Knowledge about the major cloud infrastructures (Azure, GCP, AWS)
  • Troubleshooting and analytical mindset
  • Ability of working independently taking responsibility while on other occasions
  • Teamwork including virtual teamwork in multi-country and multicultural teams covering whole Network and multiple product teams
  • Knowledge sharing skills and readiness.
  • Business understanding
  • Delivering results and meeting customer expectations
  • Planning and Organizing skills
  • Customer handling attitude
  • Working experience with Jira or similar ticketing systems
  • Positive attitude; to see the challenge, not the arguments why not to do it

It's a huge plus If you have

  • Basic Bash, Python, or other scripting language knowledge
  • Ability of using GIT/Gerrit and familiar with infrastructure as a code principles
  • Familiar with CI/CD pipelines (Jenkins)

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.


Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country: China (CN)   

Req ID: 667741

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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