Operations Support Specialist

Posted date:  Nov 26, 2021

Shah Alam, 10, MY

Work Location: Sunway, Malaysia


Background Check: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check.


At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.


Job Description:

Operations Support Specialist is a customer-facing role. The desired candidate must have good technical experience of working in a mobile network OSS support domain. Extensive experience on EMS/NMS/OSS integrations. Financial management of handling budgets, PO, invoices is also required. Must be able to handle multiple projects at the same time. The person needs to be good technically along with good presentation and communication skills.



  • Capable of OSS/EMS Planning
  • Manage and Deliver OSS related Projects with the agreed Timeline, Scope & Cost
  • Develop, Test, Implement, Integrate OSS applications
  • Administrate & Support OSS applications/database/server to resolve application issues and up-keep the system availability within the resolution SLAs to minimize business disruption
  • End to end management of the OSS applications & server by managing system upgrade, system future expansion etc. via Change Request based on user requirements
  • Customer & stakeholder management to handle a difficult situations.
  • Be passionate about performing requirements gathering, analysis, designing, and programming to meet business requirements and produce detailed design specifications ready for development and manage partner and vendor for network OSS planning and Transformation.
  • Responsible for ensuring all the new OSS solutions implemented to adhere to the defined OSS architecture. It also includes performing software installation, solution customization & testing, and deployment.
  • Be an OSS domain expert consultation to end-users and excellent coordination with the customer.
  • Works under general supervision. Follows established procedures; work is reviewed for soundness of technical judgment, overall adequacy, and accuracy. Some latitude for independent judgment Knowledge about and at best experience with project management 
  • Excellent, high-level knowledge; complete understanding and wide application of technical principles, theories, and concepts in the field of expertise and general knowledge of other related disciplines.
  • Ability to influence people from different levels of the organization


Qualification & Knowledge:

  • Bachelor's Degree (or higher) in Engineering / Management Information Systems or equivalent
  • Excellent experience in Telecom Mobile Network handling OSS Domain
  • Excellent presentation and communication skills
  • 8-12 years working experience in telco environment maintaining EMSs, Performance Management Systems, Business Intelligence, Network Inventory Management, Trouble Ticketing System, Network Promoter Score, RAN Planning tool
  • Hands-on experience in UNIX/SHEL/Python/MySQL, JAVA, Web Programming - Qlik Sense, PHP, SQL
  • Good knowledge on Server Virtualization & Cloud Technologies
  • Familiarity with SNMP, CORBA, XML, HTTP, TCP/UDP Protocol
  • Soft Skills – Communication, Presentation, Power Ppt, Excel.



What's in it for you?

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.


We are proud to announce at Ericsson Malaysia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021. 

Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”


Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.


Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.


We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union.

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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