Technical Sales and Support Engineer

Posted date: Apr 8, 2021

Location: Saint Louis, MO, US

Company: Ericsson

Technical Sales and Support Engineer

Location: Remote or Saint Louis, MO or Plano, TX



As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?


Come, and be where it begins.


Our Exciting Opportunity

We are seeking an experienced Technical Sales and Support Engineer supporting the Ericsson Wireless Office products. This role will provide technical support to the sales team during Pre and Post sale activities. This role will also serve as the client interface and primary Support Engineer during the implementation. The Tech & Solution Sales Support role is also responsible for solving problems and resolving client issues during the turn up and go live phases.


If this sounds like something you are passionate about, we want you on our team!


You will

  • Provide Technical Guidance and support to the Sales team during all stages of the sales cycle.
  • Conduct in-depth technical discussions relating to the Wireless Office Product with the potential customer during pre and post sales phases to ensure overall success.
  • Work directly with the client, Sales, Product and Engineering teams as needed to ensure a smooth/successful go live.
  • Create Statement of Work (SOW) proposals when additional migration/implementation services are required.
  • Perform implementation which will include data migrations, peripheral integration, etc.
  • Train the client on the go forward support process.


To be successful in the role you must have

  • Bachelor’s Degree in Computer Science, Engineering or other technical field or equlivant experience.
  • 10+ years’ experience in a computer related field as a sales, implementation or support engineer.
  • Proficient technical knowledge relating to VDI products and solutions on premise and in the Microsoft Azure Cloud.
  • Good project management, organizational and leadership skills and ability to train others.
  • Excellent Communication skills (verbal and written) when dealing with internal and external customers.
  • Ability to travel as needed to meet with U.S. based customers (~25% of the time)


What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.


What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process


This role reports to the Head of Technical Sales & Strategy




Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.



DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and may be required to perform additional job tasks required by the manager.


We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity, gender expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.


Ericsson will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Ericsson or (c) consistent with Ericsson’s legal duty to furnish information. 41 CFR 60-1.35(c)


If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.dallas@ericsson.com or (866) 374-2272 for further assistance.



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