About this opportunity

We are now looking for an IT Support Specialist Special Services. You will plan and operate the software and hardware solutions for the internal Ericsson users. As an ICT Engineer, you will ensure a stable environment and optimize the solutions/services to the agreed service levels in a cost efficient and timely manner.

Additional services required by the customer are handled on a case by case basis!

What you will do

• Provide IT support to selected users on-site, off-site or remotely
• Act as SPOC for selected users / cases till the resolution of the incident
• Support employee’s requests (ticketing system and / or direct and indirect onsite and remote support) regarding IT topics.
• Provide and maintain Ericsson hardware, software and network solutions for the Ericsson users.
• Client installation and configuration
• Mobile devices provision, configuration and End User Support
• Maintaining local IT Asset management for (Network Equipment, Computers, Mobile Devices)
• Solve activities and technical support. Providing trainings and developing manuals and user guidelines.
• Ensure stable IT environment following Ericsson IT Strategy and IT Security principles.
• Actively participate and complete global and local IT Projects.
• Provide hands and eyes support for remote specialized IT teams.
• Optimizing solutions, processes, and ways of working, providing innovative technology approaches.
• Participating in different multi-functional teams, contributing to continuous improvements in the organization.
• Support the employee experience improving process.
• Handling local IT costs, providing basic finance reports and inputs for forecasts, tracking invoices, spends, and trends.
• Performing cost efficient and timely manner IT activities.
• Acting as an IT Ambassador.

You will bring

• Degree in Computer Science / Information Technology or other relevant fields or confirmed work experience
• Minimum years of experience: 10
• Previous exposure to IT ticketing systems
• IT Processes & tools, infrastructure knowledge, O365 package
• ITIL process certification or understanding
• Client (Win 10), Mobile (Android, IoS)
• ICT Infrastructure (HW, SW, IT Network, Video conferencing systems)
• System Administration
• Proficiency in Italian and English language

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.