Loading...

Service Reliability Lead - Performance

Posted date: Feb 22, 2021

Location: Reading, RDG, GB

Company: Ericsson

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.

 

Come, and be where it begins.

Job Summary

Working as part of the existing core service reliability team covering performance and optimisation you will lead delivery for a specific Managed Service contract ensuring required network performance is achieved.

Assure actions undertaken aligned with the delivery do not negatively impact with wider Managed Service scope and any improvement initiatives are shared across the other domains.

It is a customer-facing role and will also be a key interface towards the Ericsson Service Delivery Units (SDU) to secure the Operational Performance.

Key Qualifications

  • Education: HNC/HND within Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering or equivalent.
  • Minimum 4 years of working within an Operational or Service Management role.

Key Responsibilities

  • Responsible for ensuring we can achieve the Network Performance levels defined within the contract controlling delivery.
  • Maintaining and developing effective business relationships with key customers and stakeholders (Internal and external) ensuring clear processes are in place to manage relevant activities in line with business and customer risks and benefits.
  • Supporting/Leading monthly performance and operational reviews with the customer and key internal stakeholders.

Additional Requirements

  • Ability to influence across the organization, efficiently leading change, originating ideas, championing and gaining dedication.
  • Experienced in driving intelligent operations and use of automation to drive service, efficiency and cost improvement.
  • Experience with Network Performance, Service Management and continuous service improvement initiatives.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

 

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

 

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: United Kingdom (GB) || || Reading || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Job details: Service Reliability Lead 


Job Segment: Telecom, Telecommunications, Electrical, Engineer, Consulting, Technology, Engineering