Service Delivery Line Manager

Posted date: Apr 8, 2021

Location: Reading, RDG, GB

Company: Ericsson

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.

Come, and be where it begins.


Job Summary

This position is responsible for the overall management of the Transport Planning team that delivers solutions into the customers RAN Transport Networks. The responsibilities including resource management, establishment of goals, monitoring and reporting results, managing budgets and OHS compliance.

Additionally, you will provide technical leadership and expertise, solving sophisticated engineering problems, and will be accountable for the Transport Teams planned solutions, end to end delivery, and major technical recommendations.

Interaction with external and internal partners is essential and you will be encouraged to manage the relationships with our customer to ensure that we have processes in place to deliver on our customer promise and to provide an excellent customer service.


Key Qualifications

  • Degree Level / HND in Technical Discipline or Relevant Technical Experience
  • Min years of experience: 10 Years in a RAN Transport Planning or a related area


Key Responsibilities

  • Lead a Multi-Functional team for the delivery of Transport services. The team consists of on and offshore engineers who broadly provide services in the area of Transport Planning (Microwave and Leased Line), RAN Network Circuiting, Transport Equipment configuration, IP RAN circuit migrations for all technologies (IPABIS, 3G, 4G & 5G).
  • Own and support services sales, the collection and documenting of customer requirements
  • Building a productive work environment for individuals and own organization
  • Attend customer meeting on behalf of the Ericsson Transport department, act as a consultant to the customer and the Program team, recommending the best and most efficient solutions.
  • Interpret business challenges and recommend best practices to improve products, processes or services


 Additional Requirements

  • Deep understanding Ethernet/IP transport within mobile access network
  • Have a detailed knowledge of Transmission network E2E deployment methodology and Co-ordination of both leased bandwidth and MW link deployment.


What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.


Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.


Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: United Kingdom (GB) || || Reading || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Job details: Service Delivery Line Manager Job Stage 06

Job Segment: Service Manager, Consulting, Engineer, Manager, Supply, Customer Service, Engineering, Technology, Management, Operations