Service Architect - Access Transport

Posted date:  Jul 27, 2022

Reading, Berkshire, United Kingdom

Our Exciting Opportunity:

We are now looking for a Service Architect responsible for providing engineering service functions to support the Service to the customer by analyzing, designing and developing commercially viable end-to-end solutions based on the customer specifications and business needs. 


Purpose of role:

This role is responsible for providing service management and domain expertise in the area of IP Transport networks by analysing, crafting and developing commercially viable end-to-end service solutions based on the customer specifications and business needs. The role will have responsibility to collaborate with external partners, whilst also being responsible for the work with the Ericsson Service Delivery Unit (SDU) to secure performance and lifecycle of the Services across Access Transport Networks.



  • The overall E2E technical architecture of the Access Transport Network. Deep understanding and knowledge of IP Backhaul networks covering following areas: routing, switching (IS-IS, OSPF, BGP, MPLS, L3VPN), SDN, Cisco, Network virtualization, Huawei and Nokia and Cisco routing products exposure.
  • Provide technical leadership ensuring new solutions and service design meets exacting acceptance criteria to meet encouraged business outcomes.
  • The technical planning and design of a New Services underpinning ITIL based service management approach, including change / update to an existing Service.
  • Analyze and Propose configuration changes to design where vital and support Service Catalogue Management.
  • The technical management throughout lifecycle. Includes roadmap, change / release management, demand and capacity management, deployment and termination, along with the required testing and evaluation of the Service to support the customer experience.
  • Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.
  • Act as the “service champion”, engaging customers and suppliers to ensure design, operational acceptance and change activities are following standard methodology, meeting acceptance criteria and reducing the risk to the network/service.


To be successful in the role:

  • Demonstrable experience of leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity,
  • Solid customer management, understanding their point of view and being able to empathise with their business situation and needs
  • CCNP or similar certification preferred


As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.


What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. 


What happens once you apply? 

To prepare yourself for next steps, please explore here:

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

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Req ID: 680241  

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you can be the one who makes it possible.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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