Service Desk Dispatcher Specialist QRO

Posted date:  Dec 3, 2022

Querétaro, Querétaro, Mexico

About this outstanding opportunity!

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Job Summary:

Our Exciting Opportunity.

Join us as a Service Support Specialist! A position to be responsible for the coordination of maintenance activities that requires Dispatch and Logistics Skills to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

You will also be responsible for receiving work orders from the Operator's Customer Care Center or Customer NOCs resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer.

You will

  • Be responsible for handling Dispatch and Logistics managed services that involves Field Technician Workforce assigning, dispatching and coordinating activities for corrective and preventive maintenance to ensure that our customer communications are working at 100% for 50 countries around the world.
  • And Be the support to our Customer Work Orders Corrective and Preventive maintenance activities.
  • Dealing with Logistics topics as RMA, Material and Telecommunication device deliveries and return to different vendors.


  • Customer order handling Ericsson System Intakes
  • Service Desk Processes
  • Field Operations Dispatch Processes
  • Service Operations Activities
  • Proactive Customer services

To be successful in the role you must have

  • Education: Engineers or Administrative talent that can be also recent graduate (Preferential Telecom or IT but not mandatory).
  • Advance communication English skills (90% or more).
  • Minimum years of experience: At least 1 or two years on Service Desk or Customer Service.
  • Knowledge sharing and collaboration skills.
  • Team Work skills, Working with people.
  • Follow instructions & procedures and propose process improvements.
  • Excel Intermediate or advance skills.
  • Desirable Programming Skills Basic or intermediate level.

What´s in it for you?

Here at Ericsson, our culture is built on over a century of fearless decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company ! Where your chance to create an impact is endless.


What happens once you apply?

To prepare yourself for next steps, please explore here:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you can be the one who makes it possible.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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