Senior Cloud Support Engineer

Posted date:  Sep 15, 2022

Querétaro, Querétaro, Mexico

About this opportunity


We are now looking for a Senior Cloud Support Engineer to join our phenomenal team at BNEW SDU Support organization in Queretaro..


If you are a skilled professional interested in working with F2 global customer support for the Cloud product area, service minded with good technical skills as well as soft skills to be able to collaborate and negotiate with multiple stakeholders, accountable, self-driven and always keep the customer’s interest in mind, then you are the perfect match to be part of the #teamericsson!



What you will do


  • Handle and drive CSR (Customer Service Requests) resolution from global customers
  • Perform remote and sporadical on-site troubleshooting in real customer networks and labs
  • Participate in emergency support handling
  • Dialog frequently with our interfaces in the region, end customer and further support levels



You will bring (essentially)


  • Bachelor’s degree
  • English proficiency and Spanish is a plus
  • Experience and competence working with the Cloud solution (specifically CEE, HDS)
  • Knowledge in Openstack & Components (Nova, Neutron, Horizon, Fuel etc/ CMHA (Continuous Monitoring – High Availability) / CPU Pinning / NUMA
  • Knowledge in Networking and Routing protocols (CCNA, CCNP, Cisco, VRRP, HSRP, BGP, OSPF, Static routing, BFD)
  • Linux knowledge
  • Storage network – ScaleIO and Object Storage (Glance and Cinder)
  • Proven customer support experience, Availability for on-call schedule, ·Knowledge of CSR and TR handling processes.
  • Knowledge of Troubleshooting and Fault Isolation



It would be a plus if you have


  • Background in these specific technologies (i.e., Virtualization – RedHat Openstak, AWS, VMWare )
  • Scripting knowledge: Python, Java, YAML
  • Docker and Kubernetes (RedHat OpenShift, Docker, Ericsson Cloud Container Distribution – ECCD)



Why join Ericsson?


At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.



What happens once you apply?


Click Here to find all you need to know about what our typical hiring process looks like.


Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.


Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you can be the one who makes it possible.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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