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JR Operations Agent

Posted date:  Aug 26, 2021
Location: 

Querétaro, QUE, MX

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

 

Come, and be where it begins!

Our Exciting Opportunity!

 

We are now looking for a Customer Problem Manager who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

 

You will:

 

Be responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers).

 

It is also responsible for customer affecting problems detected by other processes or through analysis, including informing the customer and resolving these specific problems to the customer's satisfaction.

 

To be successful in the role you must have:

 

  • An academic degree in Engineering IT, Telecom or related.
  • Previous Work in Service Desk, NOC, Customer Service Center.
  • Basic / Intermediate English.
  • Knowledge of Incident / Ticket Management Platforms.
  • Availability of schedules. 24 hours a day, 7 days a week.

 

What´s in it for you?

 

Here at Ericsson, our culture is grown on over a century of confident decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world. You will find yourself in a speak-up environment where appreciation and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.

 

Benefits:

 

  • Contract type: Full time.
  • 10 vacation days/year.
  • Medical & life insurance.
  • Vacation prime and Christmas Bonus over law benefits.
  • Food tickets.
  • Saving found.
  • Career plan mentoring.

.

What´s in it for you?

Here at Ericsson, our culture is grown on over a century of confident decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world. You will find yourself in a speak-up environment where appreciation and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.

 

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

 

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.


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