2nd Level Operations Job stage 5

Posted date:  Mar 3, 2023

Querétaro, QUE, MX

Job Summary:


We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.




You will help with Assurance support activities:

  • Incident management,
  • You will assist with Problem management,
  • System administration,
  • And you will work with Billing operations.


Key Qualifications:


  • Bachelor level, in Engineering (IT, Telecom) or;  
  • 3-5 years’ experience of Deploy System Test and Lead Testing Team. 
  • ISEB/ ISTQB software testing qualifications would be an advantage.


Additional Requirements:


  • Knowledge of Managed Service telecom operations practice,
  • Knowledge sharing and collaboration skills,
  • Ericsson knowledge,
  • English skills,
  • Delivering results & meeting customer expectations,
  • Analyzing,
  • Working with people,
  • Creating & innovating,
  • Applying expertise & technology.


You will be responsible for:


  • Remote case handling and software change management, node integration on OSS system.
  • Fixing issues and provide a workaround solution.
  • Provide technical service and support to our customers.
  • Solving problems to stabilize and optimize customer networks.
  • Configuration and integration of different nodes and solutions in new and live customer networks.


Our ideal Candidate must have:


  • Good experience supporting OSS system.
  • Proficient English.
  • System Administration of Linux.
  • Virtual Machines (KVM).
  • NAS, SAN concepts knowledge.
  • Databases (Versant, Postgress, MySQL).
  • Experience with trouble ticket tools and processes.


Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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