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Service Reliability Lead

Posted date: Jan 14, 2021

Location: Pune, MH, IN

Company: Ericsson

Why Ericsson?

Ericsson is driving 5G standardization and was the largest contributor to the standardization body in 3GPP during 2018. Ericsson is committed to rapidly applying these standards to our technology development. Ericsson is a technology leader in 5G. Pioneering customers select us as their 5G partner and we are first with commercial live networks in four continents. This includes multiple operators in both the US and South Korea, as well as in Switzerland, Australia and UAE. We have publicly announced commercial 5G deals with more than 20 named operator customers. In India, we are known for delivering “World-First” projects for India’s largest and most renowned telecommunications carriers.

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Outstanding Opportunity!

We are looking for a lead to be a part of our team. This role will be fully accountable for the Service Assurance functions for the contract. The role will work within the scope of the contract and optimally own for reactive, preventative & predictive maintenance of the current Service. It is a customer-facing role and will also be a key interface towards the Ericsson Service Delivery Units to secure the Operational Performance

To be successful in the role one must have

Key Responsibilities

  • The overall E2E responsible and accountable for availability management, Service Assurance, resilience and reliability of the Service. Measuring continual Service Performance and capacity of the Service and driving actions through SDU or delivery flows.
  • Responsible and accountable for event, incident, problem and changes to an existing Service. Includes operational acceptance of a New Service and termination of current service.
  • Manage business continuity and disaster recovery and Identifying risks
  • Good experience in handling the ML, AI and automation for data analytics, to an existing service and driving actions through the delivery flows.
  • Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.)

What´s in it..

Here at Ericsson, our aim is to built on over a century of confident decisions. With us, one will no longer be dreaming of what the future holds – one will be recreating it. One won’t develop for the current circumstances, but will build what replaces it. Joining us is a way to move ones' career in any direction one want; with hundreds of career opportunities in locations all over the world, in an environment where co-creation and collaboration are embedded into the walls. One will find oneself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where ones chance to create an impact is endless

What happens when we apply!

To prepare onerself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

 

What's in it for you?

Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture. Great Place to Work® Institute’s methodology is recognized as rigorous and objective and is considered as the gold standard for defining great workplaces across business, academia and government organizations. Ericsson India Limited has been Great Place to Work - Certified™ in 2020.

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G  https://www.ericsson.com/en/careers/job-opportunities/hiring-process 

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. 

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.


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