Customer Support Engineer

Posted date:  Sep 21, 2022

Plano, Texas, United States



About this opportunity


We are now looking for a Customer Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities.


Plenty of opportunities to enrich your technical knowledge, working with a diverse and fun team. You will be challenged but will work with a supportive team to grow and develop your customer communication, technical abilities, and problem-solving skills.


Working as a support engineer you will develop a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.


What you will do:


  • Interact with the customer
  • Investigate and resolve network issues
  • Develop leading-edge technical and soft skills


You will bring:


  • Education: (Bachelor’s Degree in a technical field of study)
  • Min years of experience: 2 to 5 years of relevant experience
  • Knowledge of cloud environments preferred - virtual and cloud-native e.g., Open stack, Kubernetes, Docker, Containerization.
  • Solid understanding and experience with Linux.
  • Networking knowledge and experience preferred e.g., IP routing, firewalls, load-balancing, DNS servers.
  • Familiarity with 3GPP Standards preferred.
  • Strong analytical and troubleshooting skills.
  • Good negotiation and communication skills
  • Self-motivated individual
  • Focus on delivering results and meeting customer expectations


Why Join Ericsson?


At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and inventiveness to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems! You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.


What happens once you apply?


Click Here to find all you need to know about what our typical hiring process looks like!






Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at 


DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.


Primary country and city:   United States (US)  || United States : Texas : Plano  

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

Job Segment: Telecom, Telecommunications, Cloud, Linux, Technology, Customer Service