People Business Partner (Customer Units & Functions)

Posted date:  Oct 14, 2021

Plano, TX, US

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity !

Our company, a standout performer within the Information, Communication & Technology industry, is seeking a highly skilled, business-minded, experienced HR practitioner. As a People Business Partner, you will help to support the People strategy for the Customer Units (CU) and Support Functions of North America and partner to support a wide range of both strategic and day-to-day human resources matters for the CU of which you will provide individualized Business Partner support.

Ericsson People team is transforming the business by partnering with the leadership team to drive a refresh of our culture, greater focus on diversity and inclusion, and innovative talent management practices. This impactful role gives you the opportunity to be part of a high-performing, dynamic team driving transformative change within the Customer and Support units, and throughout the North America organization.

You will

  • Identify needs, develop solutions, and execute on programs that drive engagement, culture transformation, retention, diversity, and inclusion
  • Contribute to the business strategy by helping your leaders identify, prioritize, and build organizational capabilities, behaviors, structures and processes
  • Be responsible for key processes in performance management, talent learning and development, total rewards and recruiting
  • Partner with our leaders by providing consultation, guidance, metrics, support, and development to increase the effectiveness of their organization
  • Be part of our collaborative People Business Partner model, partnering and providing support to our People Leadership Team, as well as our SME teams (Total Rewards, People Analytics, Talent, and Learning and Development) to deploy solutions directly to your organizational units
  • Work directly with our leaders on a variety of tasks ranging from employee relations, performance management and development, compliance with directives/local law, and driving the people

To be successful in the role you must

  • Be action-oriented and eager to take on new opportunities, and tough challenges with a sense of urgency, high energy and enthusiasm
  • Able to use in depth professional knowledge, acumen, concepts, and company objectives to develop, resolve complex models and procedures. Ready to provide solutions to issues in creative and effective ways
  • A change-driver, that is open minded and encouraging of new ways of working, focusing on addressing the intent and need
  • Capable of understanding and working on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • A connector with people on many levels, with a demonstrable ability to create trust, handle conflict resolution, build solid relationships and influence throughout the organization
  • Able to exercise judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for acquiring results.
  • Structured with an ability to plan two steps ahead, with well-developed analytical skills and the ability to “connect the dots”
  • Able to adapt style and use persuasion in delivering messages that relate to the broad business perspective.
  • Experienced in managing projects, including defining scope, driving deliverables, meeting deadlines and managing competing priorities
  • Able to expertly advise your teams on complex matters and be accountable to the team for delivery of tactical business targets.
  • Adopt and thrive in a fast-paced work environment

Additional Requirements

  • Bachelor’s degree in Human Resources or related field. Master’s degree preferred.
  • 7+ years’ dynamic experience in Human Resources with 5 years in professional services, preferably as a People Business Partner, preferably supporting teams in a hi-tech company
  • A track record of results, problem-solving and accountability in a highly-matrixed and global organization
  • Strong Excel skills
  • Deep and broad knowledge of People practices, principles and procedures based on working closely with solid collaboration
  • Proven successful at driving and supporting diversity and culture change
  • Excellent interpersonal, listening and communication skills, including presentation and facilitation skills

    Location: US open:  Plano, TX, Basking Ridge, NJ, or Bellevue, WA.


           This position reports to Head of People CU and Functions



What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here:





Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: United States (US) || || Plano ||

Req ID: 592882

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Compliance, Performance Management, Employee Relations, Legal, Human Resources