Head of Test & Repair

Posted date:  Jul 28, 2022

Plano, Texas, United States

About this opportunity

We are now looking for a Manager for our Test & Repair operation. Crucial aspects of the role are managing day-to-day Test & Repair operations as well as engaging with sales weekly in planning to ensure the availability of products to meet order fulfillment needs for our North American customers. This individual must have experience working with teams and facilitating interdepartmental collaboration. As a Manager of Test & Repair you are responsible for the following areas: Test & repair operations, ensuring confirmed deliveries towards sales, ensuring spare part material availability, internal material flow and close cooperation with our warehouse teams, interviewing, hiring, training, appraising performance, addressing employee complaints and solving problems.


What you will do

  • Encouraging staff to question and challenge the current way of working to drive solutions that define new limits for what is possible.

  • Mentor staff to grow beyond the job to a career through periodic discussions on performance, goals, and objectives

  • Work with the R&D Verification lead to insure timely calibration, maintenance, and repair of assigned equipment.

  • Weekly Alignment and daily scheduling of inventory for test and repair services required to meet Sales objectives.

  • Review, implement, and control cost reduction programs that are key to lowering cost while improving quality.

  • Management of Parts Repair Inventory (Count, Needs & Ordering)

  • Provide management with weekly, monthly, and quarterly reports on received product quality, plant capacity, as well as equipment and staffing needs

  • Prioritize and promote safety, business continuity, and quality of service while building upon efficiencies!



You will bring

  • Academic degree or equivalent level of knowledge

  • Proven Operations Management competence

  • Collaboration and Communication skills

  • Deciding and initiating actions and decisions as needed

  • Close collaboration is encouraged with partners from Sales, Warehouse Management, R&D, and all supply functions in an x-functional way of working

  • Analytical abilities

  • Delivering results and meeting customer expectations

  • Results-oriented and commercial thinking

  • Fluent in spoken and written English


Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.


What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.



Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com


DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.


Primary country and city:   United States (US)  || United States : Texas : Plano  

Req ID: 678717  

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

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Job Segment: Fulfillment, Supply, Logistics, Testing, Operations, Technology