5G DNEW Senior Product Support Professional

Posted date:  Jul 23, 2022

Ottawa, Ontario, Canada

About this opportunity

A DNEW Customer Engagement and Support (CES) Senior Product Support Professional is accountable for providing superior level of 5G RAN technical support expertise for customer solutions. Engaging directly with designers, testers, integrators, solution architects and field troubleshooters, you will drive fault isolation, technical task forces, and provide a broader understanding of how Ericsson RAN products and features are used in the field. Build your competence through exciting field trials, demos, new product introductions and commercial deployment support with key technologies and development projects.

Collaborate as one in XFT setting, with a can-do attitude and a customer-centric, engineering focused culture. You will interact with Customers, regional Service Delivery organizations, sister DNEW R&D Product Support and Design hubs on issues related to configuration and network/product faults.

5G solutions make use of numerous technologies which add complexity but also exciting challenges to the Senior Product Support Professional's responsibilities. The latest solutions include 5G HB/MB/LB NR (SA & NSA), ESS, VoNR, new Macro and Indoor Ericsson Radio Systems, Massive Mimo Antenna Systems, Carrier Aggregation, NB& Critical IoT, CLOUD, Street Macro, etc.


What you will do

  • Acquire deep technical competence on RAN products
  • Develop close ties within our development community to act as an effective conduit for Design close to customer initiatives
  • Identify faults, troubleshoot, and apply standard resolving processes in the network/solution/products
  • Play significant role in improvement/innovation initiatives
  • Provide technical expertise as part of Root Cause Analysis (RCA)
  • Perform Observability and Supportability assessments on Implementation Plan pre-studies
  • Provide on-site and remote technical deployment support when required
  • Run Continuous Improvements of Products and Processes
  • Actively contributes to knowledge sharing
  • Drive Technical Taskforces
  • Lead technical teams towards common goal


You will bring

  • Strong system design, troubleshooter background
  • Telecommunications Expertise (4G and 5G system integration and hands-on experience)
  • Experience and understanding of RF, Radio design and operation, and troubleshooting of RF Optimization type issues
  • BSc level and higher in a related field. (Telecommunications, Electrical Engineering, SW Engineering, Computer Science)
  • SW Development experience is not mandatory, but considered an asset
  • 3+ years of related experience
  • Strong sense of challenging the status quo when needed, and able to present difficult topics to leadership, senior management or customers
  • Solid analytical and problem-solving skills, curiosity and desire to get to the bottom of things
  • Delivering Results and Meeting Customer Expectations


Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.


What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.



Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com 


DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.


Primary country and city:   Canada (CA)  || Canada : Ontario : Ottawa  

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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