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5G DNEW Product Support Professional

Posted date: Dec 27, 2020

Location: Ottawa, ON, CA

Company: Ericsson

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

 

Come, and be where it begins.

 

Our Excellent Opportunity!

A DNEW Customer Engagement and Support (CES) Product Support Professional is accountable providing specialist 5G RAN technical support expertise for customer solutions. Engaging directly with designers internally to help isolate faults and provide them with a broader understanding of how our customers are using Ericsson RAN products and features. Build your competence on the job by supporting troubleshooting aspects of key development projects.

 

Collaborate as one, with a can-do demeanour and a customer-centric, engineering focused environment. Interact with groups within the Service Delivery organization (Customer Units and Emergency Recovery Teams), other CES Product Support hubs globally, and our end customers.

 

With 5G, the supported solutions make use of numerous technologies which add complexity but also exciting challenges to the Product Support Professional's responsibilities. Latest solutions include 5G HB/MB/LB NR (SA & NSA), ESS, VoNR, VoLTE, RDS (Radio Dot System), Traffic Aggregation, Carrier Aggregation, CAT-M/NB-IoT AAS/M-MIMO, VRAN, CLOUD, Street Macro, etc.).

 

You will

  • Acquire deep technical competence on RAN products
  • Act as an effective conduit for Design close to customer initiatives
  • Support pre and Post GA customer solutions/product deployment.
  • Identify faults, troubleshoot, and apply standard resolving processes in the network/solution/products
  • Work with development units to define and implement technical faults resolution plans
  • Provide Emergency Recovery technical support - including on-call support - in cooperation with the other PLM Hubs.
  • Play significant role in improvement/innovation initiatives
  • Provide on-site and remote technical deployment support
  • Resolve customer service requests (CSRs)
  • Run Continuous Improvements of Products and Processes
  • Actively contributes to knowledge sharing

 

To be successful in the role

  • Solid analytical and problem-solving skills
  • BSc level in an equivalent field
  • Preferred 4G and 5G experience
  • Software/Hardware development (Code experience) not required but considered a solid asset.
  • Delivering Results and Meeting Customer Expectations

 

What you get

Here at Ericsson, our culture is built on over a century of adventurous decisions! With us, there will no longer be dreaming of what the future holds – but instead redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is apriority. Welcome to an inclusive, global company where your chance to create an impact is endless.

 

After you apply

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

 

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. 

 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. 

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. 
Therefore employees assigned may be required to perform additional job tasks required by the manager.

 

Primary country and city: Canada (CA) || || Ottawa || ProdMgt

Req ID: 466007 

This position will report to the Line Manager.


Job Segment: Engineer, Embedded, Cloud, Technical Support, PLM, Engineering, Technology, Management