EFN Operation Manager

Posted date:  Dec 1, 2021
Location: 

Nanjing, Jiangsu, China

Our Exciting Opportunity:
We are now looking for an Information and Communication Technology (ICT) Operations Manager. You will support assigned service delivery operations across the delivery units and towards specific user groups. The ICT Operations Manager can be responsible within 3 possible areas: 
The Local Operations Manager (LOM) is charged over “orders from” and deliveries with hands-on local operational and forecasting responsibility. 
The Service Operations Manager (SOM) leads supporting service across all delivery units, supporting the “delivery from” function. 
The Domain Operations Manager (DOM) is responsible for an aggregated service that consists of multiple supporting services for a specific defined domain.
As an ICT Operations Manager, you can also hold global responsibilities toward cross organization alignments for sites such as GICs, Verification Centers and Business Near Centers.  OPM is required to align global requirements to sites as well as align ways of working across same type sites with respect to strategic roadmaps.


You will:
Ensure portfolio of services offered match user requirements and deliver
Drive the service deployment and transition of changed or new services into operations
Budget and govern operations cost of the service
Maintain service performance by monitoring delivery and making sure delivery is in line with agreements for all services delivered (internal and external)
Support daily operations of services by staying informed about major IT incidents while working closely with IT Escalation Manager, when needed
Manage escalations by providing updates to users during escalations

 

To be successful in the role you must have:
Business Understanding
Knowledge Sharing & Collaboration Skills
Financial Acumen & Skills
Negotiation & Argumentation Skills

 

What´s in it for you? 

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. 

What happens once you apply? 

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process 
 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: China (CN) || [[filter6]] || [[custCity]] || [[mfield2]]

Req ID: 630864

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.


Job Segment: Manager, Management