Head of Service Delivery - OSS

Our Exciting Opportunity:

We are now looking for a Service Delivery Manager, are you interested?  As a Service Delivery Manager, you accelerate service delivery, efficiency, and performance within and between operations in the Regions, Global Service Centers and Global Competence Hubs to build an environment that supports global efficiency and profitable growth.
In this role, you will drive the delivery effort to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models. You will support, deployment programs and common structures. You will also identify and execute improvements within the global service delivery organization.
Additionally, you will secure close partnership within the Regions, Global Service Centers and Global Competence Hubs and Business Units, to upgrade competence and Knowledge Management practices. 

You will: 

Lead and support Service Delivery
Maintain delivery models, frameworks, job roles, assessments, and strategies
Lead sponsors on all levels within Global Service Delivery
Deploy and implement Service Delivery Strategy
Provide training and drive knowledge transfer

To be successful in the role you must have:
Min 10 years of experience in telecom industry
Domain experience ( area of expertise – e.g.: Cloud, BSS, OSS etc.)
You possess at least 2 years of Service Delivery experience.
Prior Knowledge of Sales Processes
Change and improvement management skills
Negotiation and argumentation skills
Project Management skills
Brand Knowledge and skills
Fundamental Leadership Competence
Financial acumen and skills
Inventing and innovating experience
You are capable of formulating strategies and concepts
Presenting and communicating information
Social, communication and negotiation skills
You excel in adapting and responding to change

What´s in it for you? 

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. 

What happens once you apply? 

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

What's in it for you?

“We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.