Posted date:  Jun 19, 2022

Mumbai, Maharashtra, India



Our Outstanding Opportunity

Responsible for analyzing, designing, developing and maintaining end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the Core 3 team to translate the customer need and technology opportunities into detailed technical offerings, solutions and proposals. In a Customer Support Role, Solution Architect take ownerships for Support sales and Solution Support for Customers.

You Will

  • Handle Software Update Management (SUM)
  • Handle Customers and internal Stakeholders from Technical perspective
  • Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority
  • Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed
  • Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases
  • Write JIRA and engage design support when needed
  • Available to handle customer technical queries all the time and ensure timely response
  • Ensure to assign the cases to team timely
  • Review and prepare the relevant technical document i.e. RCA

To Be Successful in Role

  • Education: BE/B Tech or equivalent
  • Min years of experience: 10+ Years
  • Working in a virtual Environment is must. Should have good exposure to working with
  1. OpenStack (CEE)
  2. Kubernetes (CCD)
  3. Cloud Networking (SDI & SDN)
  4. Cloud Storage
  • An outstanding troubleshooting skill is required to solve the customer issues without raising to the next level for competence units
  • Should able do tracing and complex logs analysis for Cloud Nodes
  • Exposure to any of the following Cloud Core applications/environment is desired
  1. EPG/Packet Gateway
  2. SAPC/CCPC/5G Policy Controller
  3. CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function)
  4. IP Routing
  5. IMS
  • Deep technical foresight should be exhibited when dealing with complex customer issues.
  • Should have worked in a telecom support function earlier
  • Past experience with Ericsson will be preferred
  • Good knowledge of 3GPP in Cloud area

TA-Ankita Tripathi


Why Join Ericsson?​

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. ​

What Happens once you apply?​

Click Here to find all you need to know about what our typical hiring process looks like.​

 Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. ​

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to



Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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