Head - Tools & Automation

Posted date:  Aug 2, 2022

Mumbai, Maharashtra, India






Our Outstanding Opportunity


Do you succeed driving difficult multi-functional transformation? Do you agree that Automation, AI and analytics technology will change (and already is changing !)


You will be in Automation and Innovation team, driving strategy and execution in intelligent automation, tooling and AI for services workflows. The individual will be responsible for championing the Automation and Innovation transformation journey towards Services for Market Area.


The role includes line management of Incubation, Automation, Tools, AI and Analytics team in the MA as well as management of team roles such as Solution Managers, Lead Data scientists, team leads and Innovation Drivers and drive significant delivery capabilities to deliver maximum business value to the stakeholders.


The individual occupying this role will be dedicated to working multi-functionally partnering with different units and stakeholders on all levels, influencing strategies, objectives and targets of the unit. The ideal candidate will have relevant experience in managing digital transformations and Intelligent Automation and AI initiatives specifically.


Description of the Unit

Network Operations (NEO) is the services organization delivering NRO, NDO and CS services for the Market Area.

Automation & Innovation is a key driver for Service delivery Transformation for the MA to build extraordinary competence in this area to drive business transformation and to ensure secure and scalable development, deployment and continued operations of automations.

This position will be focusing on supporting the MA accelerate its automation journey and will be working directly with the Head of Network Operations for the MA and the associated Service lines and Customer Units.


You will !


The role demands considerable flexibility in quickly adapting to shifting needs, and is encouraged to effectively cover a range of responsibilities including, but not limited to:


Establish Intelligent Automation and tools vision and strategy in set scope to deliver business value through the offerings

Line Management of several senior and dedicated Business Transformation Leads based in multiple locations and time zones

Work cross functional across SLs, Domains and CU business stakeholders

Influence unit level priorities and roadmap to successfully manage the ground-breaking aspects of Ericsson’s automation journey

Actively participate in Transformation Leadership team to drive overall Transformation agenda in the Intelligent Automation and Tools space

Ability to persevere, have persistent and continuous engagement to drive the digitalization agenda across the Market Area

Manage identification, assessment, and prioritization of Tools and Automation opportunities and align commitment with respective business sponsors within the MA and BA’s

Manage overall program steering in the unit(s), performance, benefit realization and long-term transformation agenda

Collaborate with stakeholders at different levels in the unit and champion change and transformation enablement

Drive and secure deployment of AI & Automation services and solutions in Operations

Drive and assemble user interaction for future needs and requirements

Contribute to continuous improvement of delivery processes powered by Automation and Innovation

Own and drive incubation, adoption and usage of Automation and tools and ensure their monetization

Drive alignments across our organization by establishing standard methodology knowledge management, re-use and sharing


To be successful in the role you must have


We aim high on you as an individual, to bring a good combination of broad-based business, leadership, and functional experience:

Ability to influence across the organization, effectively leading change, originating ideas, championing and gaining commitment

Ability to communicate and drive engagement towards c-suite stakeholders – Internal to the MA / BA and external

Ability to mentor and guide the highly motivated team members to assess automation opportunities across the domains

Deep level of understanding and experience in technology strategy, operations transformation, technology adoption, digital transformation, Automation and tools (AI, Data Analytics, RPA, Blockchain, cognitive, etc.)

Strategic approach with an analytical, structured and result oriented approach

Bachelors / Master degree in Engineering, MSc in Computer Science, Computer Engineering, Statistics, Physics, Mathematics, or related fields or Business administration or equivalent experience


Job Stage : 7/8

TA : Srividya Jakkani

Location : Mumbai



Why Join Ericsson?​


At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. ​


What Happens once you apply?​


Click Here to find all you need to know about what our typical hiring process looks like.​

 Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. ​

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to interviewsupport@ericsson.com


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Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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