Customer Technical Manager- OSS/BSS

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins!!

Job Summary : 

Customer Technical Manager (CTM) is responsible for Local Support operational and technical issues for dedicated customers on a day-to-day basis. This role is a mix of technical/operational and team leading responsibilities, which means that the CTM should have good technical competence to lead customer discussions on technical issues.

CTM with the help of team will be working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. Incumbent is expected to be experienced in his/her domain to deliver contracted support services of CSR handling, Problem Management, Pre-emptive Support, Security Support and Software Update Handling services.

• Handle and resolve Customer issues, Provide dedicated support
• Deliver results & meet customer expectations
• Handle Software Update Management (SUM)
• Handle Customers and internal Stakeholders from Technical perspective
• Work with team with varied strengths

Behavioral Competences !

• Crafting & Innovating, Entrepreneurial & Commercial thinking
• Persuading & Influencing, Applying Expertise & technology
• Analyzing, Delivering Results & Meeting Customer expectations

Soft Skills !

• Presentation & Communication skills
• Teamwork & collaboration skills
• Market insight, Financial Understanding
• Consultative Selling Skills
• Negotiation Skills, Leadership Skills

Education Qualification & Years of Experience

• Education: BE/B Tech or equivalent
• Min years of experience: 10+ Years

Skill Experience

• Working in Digital Business Solutions (OSS/BSS) domain is must.

Following nodes are considered to be part of DBS requirement:

• ENM (Ericsson Network Manager) or similar Network Management technology.
• Ericsson Orchestrator or eVNFM (VNF-LCM).
• EMM (Ericsson Multi Mediation) or similar mediation technology
• Experience in a Virtual Environment is must. Should have good exposure on
• OpenStack, Kubernetes, Database, Veritas
• Exposure to following domains is desired
• Multi Activation, NeLS (Network License Server)
• Should have worked in a telecom support function earlier
• Past experience with Ericsson will be preferred

What's in it for you?

“We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.