Support de Cloud professionel/Cloud Support Professional

Posted date:  Sep 18, 2022
Location: 

Montreal, Quebec, Canada

Support de Cloud professionel

Lieu:  Montreal, Canada

 

L'organisation de soutien à Montréal est à la recherche professional compétents qui souhaitent travailler avec le support client mondial dans le domaine des produits Cloud.

Nous avons besoin de personnes qui ont un esprit de service avec de bonnes compétences techniques et des compétences non techniques afin de pouvoir coopérer et négocier avec de multiples parties prenantes.  Les candidats doivent être responsables, auto-motivées et doivent toujours tenir compte de ce qui intéresse les clients.

SDU à Montréal fait partie du SDU Mexico sous l'organisation BNEW SAS SAN. Le poste offert est pour un ingénieur de support cloud

 

Notre opportunité:

  • Gérer et piloter la résolution CSR (Customer Service Requests - Demande de service des clients) des clients internationaux.
  • Effectuer un dépannage à distance et sur site dans les réseaux et les laboratoires réels des clients.
  • Participer aux activités d'installation, de configuration et de test sur site.
  • Participer à la gestion du support d'urgence.
  • Vérifiez les corrections d'urgence en laboratoire avant de les remettre au client.
  • Participer aux premiers projets de déploiement de produits tels que FOA.
  • Dialoguer fréquemment avec nos interfaces dans la région, PDU et ligne de produits

 

Exigences:

  • Master of Science / Bachelor (3 ou 4 ans après le bac) dans l'un des domaines suivants : Informatique, télécommunications, technologie de l'information ou génie électrique.
  • Expérience et compétence en matière de solution cloud (en particulier CEE, HDS).
  • Protocoles de routage / protocole réseau (e.g. BGP and OSPF)
  • Openstack & Components
  • Hypervisor (KVM)
  • Routing and Networking Protocols
  • Linux
  • Scripting: Python / Json / Yaml
  • Open Virtual Switch
  • Storage Network Knowledge
  • Expérience de support avec les clients éprouvée.
  • Disponibilité pour être de garde.
  • Capacité et volonté de voyager.
  • Excellentes compétences en anglais à l’oral et à l’écrit.
  • Qualifications supplémentaires
  • Connaissance des processus de gestion de la CSR et des TR.

 

Compétences additionelles:

  • Contexte de ces technologies spécifiques (i.e., Virtualization – AWS, VMWare, RHOS)
  • Connaissance pratique de LINUX

 

 

Pourquoi Ericsson:

Nous travaillons dans un secteur où de nouvelles opportunités apparaissent chaque jour. Et au fur et à mesure que ces nouvelles opportunités apparaissent, nous entrevoyons le potentiel de faire la différence. Notre stratégie commerciale est notre plan, notre plan directeur et la voie à suivre pour nous permettre de réaliser notre mission, qui consiste à exploiter pleinement la connectivité. Nous allons gagner en créant une technologie si intuitive, flexible, robuste et fiable, qui permet d’adopter des idées révolutionnaires rapidement et à grande échelle.

 

Cloud Support Professional

Location:  Montreal, Canada

The Global Support organization in Montreal is looking for skilled professionals that are interested in working with global customer support for the Cloud product area.

 

Our Great Opportunity!

We need people that are service minded with good technical skills as well as soft skills in order to be able to cooperate and negotiate with multiple stakeholders.  Candidates need to be accountable, self-driven and always keep the customer’s interest in mind.

 

You will

  • Handle and drive CSR (Customer Service Requests) resolution from global customers.
  • Perform remote and on-site troubleshooting in real customer networks and labs.
  • Take part in on-site installation, configuration and testing activities.
  • Participate in emergency support handling.
  • Verify emergency corrections in lab before they are released to customer.
  • Participate in early product deployment projects such as FOA.
  • Dialog frequently with our interfaces in the region, PDU and product line.

 

To be successful in the role you must have

  • Master of Science / bachelor’s degree in any of the following: Computer Science, Telecommunication, Information Technology or Electrical Engineering.
  • 2+ Experience and competence working with the Cloud solution (specifically CEE, HDS ).
  • Routing and Networking Protocols (e.g. BGP and OSPF)
  • Openstack & Components
  • Hypervisor (KVM)
  • Routing and Networking Protocols
  • Linux
  • Scripting: Python / Json / Yaml
  • Open Virtual Switch
  • Storage Network KnowledgeProven customer support experience.
  • Availability for on-call schedule.
  • Ability and willingness to travel.
  • Excellent oral and written English skills.
  • Knowledge of CSR and TR handling processes.
  • Knowledge of Troubleshooting and Fault Isolation.

 

 You might also have:

  • Background in these specific technologies (i.e., Virtualization – RedHat Openstak, AWS, VMWare )
  • Working knowledge of LINUX / Unix

 

What´s in it for you?

Here at Ericsson, our culture is built on over a century of adventurous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. You will find yourself in a speak-up environment where compassion and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.

 

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

 

 

 

 

 

 

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com

 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

 

Primary country and city:   Canada (CA)  || Canada : Quebec : Montreal || Canada : Quebec : Saint-Laurent  

Req ID: 685162  

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.


Job Segment: Telecom, Telecommunications, Computer Science, Electrical Engineering, Technology, Customer Service, Engineering