IT Support Engineer

Posted date: Jan 15, 2021

Location: Maastricht, LI, NL

Company: Ericsson

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.


Our Exciting Opportunity

Be part of a collaborative, fast-paced, high-performance team with direct executive team support working with ground-breaking technology! We are now looking for an experienced ICT Engineer or IT-Supporter to help with 1st and 2nd level onside support for our internal customers. You will work in a team environment and be responsible for ensuring that our complete IT landscape is functional, secure and tuned for high availability. In addition, this individual will work on special projects as needed. We welcome your application!


You will

  • Deliver onside IT-Support end-user support for PC and Printer such as installations, repairs, moves, changes for hard- and software
  • Analyze errors in a customer-specific IT environment
  • Provide solutions for requests and demands based on electronic ticket-system
  • Troubleshoot and solve complex problems through Trouble-Ticket-System (Remedy)
  • Support local moves and hardware-rollouts, as well as carry on customer-specific applications and mobile solutions (IOS, Android)
  • Contribute to and improve knowledge transfer, documentation and information sharing management


To be successful in the role you must have

  • Bachelor degree in Computer Sciences or successfully completed training or study in the IT environment
  • Experience in Onsite support according to ITIL framework 1-3 years
  • Experience with Windows10, Office 365 and other Microsoft Products as well as direct customer contact
  • Experience with IOS and Android
  • Proficiency in English and Dutch is a must, any other language will be an asset
  • Highly customer- and service-oriented with a consultative way of working
  • Forward-thinking, willing to communicate and go the extra mile
  • Basic project management knowledge is beneficial
  • International and social competence will complete your profile
  • Willingness to travel


What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.


What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process


Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. 

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Primary country and city: Netherlands (NL) || || Maastricht || IT

Req ID: 455354 

Job Segment: Engineer, Embedded, Project Manager, Engineering, Technology