IT Support Technician

Posted date:  Sep 16, 2022
Location: 

Lewisville, Texas, United States

Lewisville, TX

(Shift):

Monday 7pm-7am

Tuesday 7pm-3am

Wednesday 7pm-7am

Thursday 7pm-3am

 

About this opportunity!

As the tech firm that built the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead, and perform at your best, crafting the future of technology. This is a place where you're welcomed as your own flawlessly outstanding self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

We are looking for an IT Support Technician who will be responsible for providing technical assistance and support related to enterprise and production IT systems, hardware, or software. This candidate will respond to queries, run diagnostic programs, isolate problems, determine and implement solutions in a high dynamic IT manufacturing environment in the US 5G Smart Factory in Lewisville, Texas.

 

What you will do

  • First response to incidents, service requests, and queries
  • Escalation of incident if needed
  • Network and physical connectivity in a manufacturing environment
  • Maintenance of IT equipment and software repair (PC, Monitor, Barcode- readers, Printers, etc.)
  • Prepare IT equipment for new deployments
  • First Line support for IT hardware (incident solving)
  • Barcode reader configuration
  • Shift Reporting
  • Incident solving in time according to service list
  • IT Software maintenance, installation and configuration
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person or over the phone
  • Write user instructions and internal procedures
  • Train computer users
  • Respond to email messages for customers seeking help
  • Assist resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Install computer peripherals for users
  • Follow up with customers to ensure issue has been resolved
  • Direct unresolved issues to the next level of support personnel
  • Deliver accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

 

You will bring

  • Knowledgeable in managing iOS and Android devices
  • Experience with Microsoft Office 365 (Outlook, Skype, TEAMS, etc.)
  • Minimum 3 years of experience
  • Experience as a help desk technician or other customer support role
  • Excellent partnership, time-management, Client Facing and organizational skills
  • Ability to diagnose and resolve basic technical issues
  • Superb communication skills
  • 24x7 operations working shifts
  • Experience in a production and manufacturing environment is a plus

 

This position reports to the Production IT Manager

 

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

 

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

 

 

 

 

 

 

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com 

 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

 

Primary country and city:   United States (US)  || United States : Texas : Lewisville  

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.


Job Segment: Technical Support, Help Desk, Information Technology, Network, Technology, Customer Service