Packet Core Support Engineer

Posted date:  Jun 29, 2022
Location: 

Lagos, Lagos, Nigeria

Our Exciting Opportunity! 

 

We are now looking for a Packet core Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

You will typically interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently. .

 

You will 

 

  • Customer support request (CSR) investigation follow up and coordination.
  • Analyze problems and identify suitable solution to these problems.
  • Do Software Update Management (SUM) activities.
  • Working on complex troubleshooting, using support tools and according to global support processes and procedures.
  • Developing and maintaining relationships with Customer.
  • Actively engage in communication with other engineers for the purpose of knowledge sharing.

 

To be successful in this role you must have

 

  • Min. Bachelor’s Degree in Engineering or equivalent
  • Domain experience: (Packet core) at least 7-8 years.
  • Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC
  • Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, Charging Nodes)
  • Good knowledge of SAPC (Policy server) , IPWorks (DNS)
  • Familiar with virtualization and the Cloud Systems
  • Excellent IP background
  • Very good knowledge of Linux
  • Negotiation & argumentation skills
  • Planning & organizing skills
  • Delivering results & meeting customer expectations
  • Presentation & communication skill
  • Working with people

 

You should also have

 

  • Excellent social and interpersonal skills
  • Responsive and result oriented
  • You will be perseverant, as well as open minded, with a passion to win

 

Why join Ericsson?

 

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

 

What happens once you apply?

 

Click Here to find all you need to know about what our typical hiring process looks like.

 

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city:  Nigeria (NG)   ||  Nigeria : Lagos : Lagos  
Req ID: 670229  

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.


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