Information Designer/Technical Documentation Writer (Kraków/Łódź/remote)

Posted date:  Jul 31, 2022

Kraków, Kraków, Poland

About this opportunity


Are you tired of documenting bolt widths or writing safety warnings? Do you fancy a bit of a challenge?


If you like breaking down complex problems into user-friendly tasks and descriptions with the help from a Markdown or XML-based authoring tool, we might just have what you are looking for!


We are a team of technical content creators, documenting Ericsson network hardware and software. We cooperate with software developers and technical experts to collect information, and create content to assist the users in installation, setup, and maintenance of their networks. As we happen to work in the IT world, we are always ready to tackle new challenges and write about the technologies of tomorrow.


Role learning & development opportunities


  • Gaining hands-on knowledge of telecommunication networks
  • Deep understanding of the product lifecycle
  • Technical and soft skills trainings



What you will do


  • Get to know the product, in order to create simple and interesting technical content
  • Review and manage quality of content to meet the customer needs
  • Evaluate and improve the content based on usability feedback from customers and testers
  • Engage and cooperate with software developers and technical writers across the organization
  • Explore and implement the user perspective when creating content



You will bring


  • Master of Bachelor of Science in English philology or in IT related field, or equivalent formal education
  • Proficient English (verbal and written) communication skills
  • Ability to look at complex technical concepts and build understandable content for the customer
  • Experience in documenting software or hardware-related tasks and concepts
  • Experience in writing user oriented content using Markdown or XML
  • Experience in topic-based authoring, writing for web, documenting microservices/API also welcome
  • Experience in content and project management systems such as Git, Jira.
  • Time and work management skills (organizing review meetings, inquiring about technical input)
  • Teamwork skills (task and project planning, workload sharing, virtual team collaboration)
  • Analytical and problem-solving attitude



Soft skills


  • Flexibility: ability to handle various tasks at the same time
  • Commitment to follow through given tasks
  • Self-education: independent research and use of available information, motivation to further expand knowledge and develop more skills
  • Patience and perseverance: searching for needed content in numerous documents and sifting through the found information
  • Flexibility: willingness to improve and challenge existing solutions, and create new, original ideas



Extra assets


  • Knowledge or experience in UX design
  • Knowledge or experience in scripting languages
  • Knowledge of ontology and taxonomy concepts
  • Knowledge of the recent developments in the technical documentation world



Why join Ericsson?


At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.



What do we offer


  • Stable employment on the basis of an employment contract,
  • Work based on developing the latest solutions in the field of mobile technology,
  • Clearly defined career paths, trainings,
  • Rich benefit package (private medical care for employees and their family, life insurance, Ok System, MultiSport, lunch voucher),
  • Work in an international environment based on collaboration,
  • Home office, flexible working hours, laptop and mobile phone,
  • Work – life balance



What happens once you apply?


Click Here to find all you need to know about what our typical hiring process looks like.



Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city:  Poland (PL)   ||  Poland : Kraków : Kraków || Poland : Łódź : Łódź  
Req ID: 668878  

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you can be the one who makes it possible.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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