Customer Project Manager

Posted date: Dec 24, 2020

Location: JP-37-YO Yokohama, 14, JP

Company: Ericsson

Our Exciting Opportunity

We are now looking for a Customer Project Manager who will be responsible for ensuring the accurate and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.


You will

  • Work closely with and secure customer contract fulfillment
  • Collaborate and manage relationships
  • Distribute information to internal partners and call out delivery Issues
  • You will stay up to date with financial data
  • Identify new business opportunities


To be successful in the role you must have

  • Education University Degree
  • 5 Min years of experience
  • Domain experience
  • Market insight knowldge
  • Financial analysis skills
  • Negotiation and argumentation experience
  • You possess PROPS-C process and hardware services knowledge
  • Change and improvement management skills
  • You have strong business understanding and Ericsson business knowledge
  • Financial acumen and skills
  • You will promote knowledge sharing and mentoring experience
  • Trade compliance knowledge
  • Responsible for delivering results & meeting customer expectations experience
  • You will drive Entrepreneurial & Commercial Thinking
  • Leading & Supervising experience
  • Deciding & initiating action experience
  • You are capable of coping with pressures & setbacks
  • Promote networking experience
  • Japanese and Engineer language skills required


Additional Requirements:

  • Very good leadership and management skills
  • Excellent communication skills and strong customer orientation experience
  • Self-motivated and teammate.
  • Ability to adapt to change


Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. 

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.


Primary country and city: Japan (JP) || || JP-37-YO Yokohama || ServEng

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