Support- / Test- Engineer (m/f/d)

Posted date:  Nov 26, 2021

Herzogenrath, NW, DE

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world. For more than 140 years, our ideas, technology and people have changed the world: real turning points that have transformed lives, industries and society as a whole.


Support-/ Test- Engineer  (m/f/d)

Req.ID: 537663

Location: Herzogenrath


Ericsson’s PDU Packet Core (PC) products are growing market share, our customers are in transition to get 5G technology into live operations. With more customers and an increased need of support for 5G products, we want to increase our strong Product Introduction and Deployment Support PDU PC PIDS Infrastructure team in Herzogenrath/Germany. With us, you will be part of the next step in development of our PC products. We are looking for results-oriented, intelligent, creative, and inspiring individuals to join us.


PDU PC PIDS Infrastructure belongs to PDU PC inside Business Area Digital Services. This organization enables business proximity to key customers around the world with a solid focus on PDU PC products ((v)EPG as well as 5G products PCC and PCG). The group is imbedded in a multi country organization with locations and collaborating sites in Asia, Europe and North America.


The PIDS Infrastructure group is working in agile teams. Our mission is to secure the best customer experience and perception on PC products. The team is involved in deployment support operations for new products as well as securing customer support and market introduction for legacy products.



  • Analyzing and resolving of problem reports escalated by customers and customer units on PDU PC products
  • Fault reproduction and resolution in close cooperation with our local team, PDU PC design engineering, maintenance, and customer units
  • Handling customer escalations in close co-operation with stakeholders in the PDU and in Ericsson customer units
  • On-site support at customer premises to support our customers while upgrading or fault isolation
  • Contribution to product and process improvements
  • Active sharing of knowledge and helping others in our agile team (local and international)
  • validation of customer configurations
  • on call support during daytime


As a suitable candidate, you

  • have an academic degree in engineering and ideally several years of experience in supporting, testing or configuration of cloud / Kubernetes based PC products
  • are comfortable to work in a team, actively share knowledge and support others in an agile setup. Your communication skills enable you to comfortably communicate with your team as well as with external interfaces
  • have been working in customer support or other type of support-based roles.
  • very good knowledge of English in written and spoken is a prerequisite
  • understand complex networks and enjoy their analysis, setup and configuration
  • are eager to learn more about PC products
  • have good analytical skills and are very flexible and solution oriented
  • are open to travel on site in case of customer escalations to support the customer for installations and/or trouble shooting
  • have knowledge of
    • 3GPP technologies (4G/5G) and packet core
    • Virtualization and cloud native technologies, including Opensource initiatives
    • IP and networking
    • Kubernetes and ADP handling experience is of advantage


What’s in it for you?

  • You get involved in analyzing and testing latest 5G based technology
  • You are entering a very agile and supportive team with flexible working conditions
  • You get an opportunity to communicate and cooperate with colleges and customers around the globe
  • You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.
  • Welcome to an inclusive, global company where your opportunity to make an impact is endless.


Interested? Please apply through our career site Please share your CV together with your earliest start-date and your salary expectations. Kindly note, applications via Email cannot be considered due to data protection regulations.




Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Germany (DE) || || Herzogenrath || [[mfield2]]

Req ID: 537663

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

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