Telecom Tower Technician

Posted date:  Aug 6, 2022

Hato Rey, San Juan, Puerto Rico

About this opportunity !

We are now looking for a Support Coordinator to handle Software Support & valuable Services and Hardware Services. The Support Coordinator is responsible to handle, configure and administrate tools, performance reporting and to support process management and contract management admin. In this role you will be the main entry point for all Emergency CSRs and the responsibilities include to perform initial contract validation, set-up communication channels, build the CSR, engage Emergency Recovery Centre, initiate the first emergency notification, assist with remote access, and provide language assistance.

What you will do

  • Manage, configure, and coordinate tools and Perform data administration on local level
  • Manage performance reporting and assists local CS organization in monitoring of CSR progress
  • Handle customer Emergency requests professionally
  • Support process management ensuring alignment to Customer Support processes

You will bring

  • Good Listening, verbal, and written communication skills
  • Good customer management
  • Proficient in relevant computer applications
  • Knowledge of customer services practices and principles
  • Excellent data entry and typing skills
  • Ability to handle stressful situation appropriately
  • Good English skills
  • Portuguese skills
  • Knowledge retention
  • Flexibility on being during the day and night shifts
  • Process Oriented

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Hereto find all you need to know about what our typical hiring process looks like.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.


Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.


Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.



Hiring Manager: Boris Ferrufino Salazar
Job details: Job Stage [[customString1]]

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Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you can be the one who makes it possible.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

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