Support Engineer - Cloud

Posted date:  Sep 2, 2022

Gurgaon, Haryana, India

About this opportunity

Ericsson Cloud Execution Environment is a telco-grade virtual infrastructure manager (VIM) certified on OpenStack and Open NFV. Deployed in Ericsson system-verified NFVI solution, it dynamically prioritises for VNFs with telecom grade capabilities such as duplication, high availability, high efficiency with low latency, trusted tenant isolation, automatic virtual machine recovery, and more

What you will do

To investigate, fix, deliver remedy & restorations, and produce solutions to customer support tickets, CSRs (Customer Service Requests).

  • To work within well-defined system support guidelines.
  • To participate in software upgrades and updates
  • Should be able to use support tools for ticket handling.
  • To ensure customer happiness with the performance of installed systems by successful handling all reported technical problems.
  • Provide regular progress updates in the support system for each assigned support issue.
  • Through contact with external customers and internal support functions capture data and information about any specific problem that has been reported
  • Critical issue of support tickets to next level of competence units. If the CSR cannot be answered/solved within the time limit.
  • Evaluation of answers and solutions received from higher competence units to verify that the answer/ solution will clear the problem reported by the customer.
  • In the line of supporting our products, identify possible improvements to the products that will make them more maintainable and user friendly. Document these possible improvements in Requirement Specifications as input to the design of new generations of the products.
  • Registration of new known solutions and updating of existing known solutions based on the answers / solutions developed within own Line-organization or received from elsewhere.
  • Providing Suggestions in developing Operation & Maintenance instructions.
  • Isolate the product faults and raise it to Product Design. Support design unit to reproduce the fault and evaluate the final fix provided.
  • May need to work in shifts and Emergencies Support rota.
  • To lead and implement the implementation of new software releases on test labs.
  • Writing documents for fault analysis/ RCA along with required preventive and corrective actions.
  • Strong analytical skills.
  • 24*7 availability as per support guidelines

You will bring

  • Deep Knowledge of Linux (Ubuntu/RedHat desirable) including extensive Hands on and Administration.
  • Minimum experience should be 3 years.
  • Qualification BE/BTECH/MCA.
  • Location Gurgaon/Noida.
  • Understanding of standards in cloud domain.
  • Openstack Knowledge & hands-on Experience (Mirantis/RedHat)
  • Container Orchestration, Kubernetes knowledge and working experience
  • Knowledge of Docker and Containers
  • Basic IP Networking knowledge
  • Virtual Machines internetworking concept
  • OpenVirtualSwitch (OVS) knowledge
  • Knowledge of storage technologies – Cinder, Ceph etc.
  • Software defined Storage – Nexenta, ScaleIO
  • Knowledge of Configuration management tools (ansible, puppet)

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN)  || India : Haryana : Gurgaon     
Job details: Support Engineer   
Primary Recruiter: Jivita Shashikant Wagh

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you can be the one who makes it possible.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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